GUEST SERVICES ASSOCIATE

3 weeks ago

Cincinnati, United States TriHealth Full time

Job Overview: This position is responsible for the First Impression of the TriHealth hospitals; providing a warm welcome and greeting to all patients, visitors, and other guests. This position requires excellent customer service skills, professional appearance, and key behaviors that help guests feel important, listened to, and made at ease. This position is also responsible for providing guests with information about patient locations, assistance with getting guests where they need to go, and other information and needs of the guests. This position requires resourcefulness, initiative, and flexibility in order to problem solve to meet expectations of internal (other team members) and external (patients, families, guests) customers. This position requires knowledge of and adherence to Hospital/State/Federal HIPAA laws and standards. This position must demonstrate working knowledge of TriHealth departments, functions, locations. This position is located at key access points in the hospitals typically in the main lobbies, secondary lobbies, or high traffic hallways. Job Requirements: High School Degree or GED or Other Related Field Excellent communication and customer service skills Ability to remain calm, friendly, at all times and in all situations Ability to de-escalate issues and to escalate concerns as appropriate Member of a TriHealth council or committee 2-3 years experience Customer Service Job Responsibilities: Other job-related information: A primary work location will be assigned but occassionaly the Guest Services Associate will be asked to float to other locations across the system in order to meet internal customer needs as well as the staffing needs of the department. Working Conditions: Climbing - Rarely Concentrating - Occasionally Continuous Learning - Frequently Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Frequently Kneeling - Occasionally Lifting TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.

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