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SNAP Outreach Associate

3 months ago

Harrisburg, United States Central Pennsylvania Food Bank Full time

Come Work for a Wonderful Non-Profit Company in Central Pennsylvania We are looking for an experienced full-time SNAP Outreach Associate to support the SNAP Team in managing SNAP calls, referrals, intakes, and applications from neighbors in need, member agencies, healthcare partners, and other non-member social service organizations. Our Commitment to Equity, Diversity, Inclusion, and Belonging: Hunger disproportionately harms neighbors and communities that have been systemically marginalized. As we work toward a future where no one in central Pennsylvania lives with hunger, we must also work against racism and other systemic obstacles that prevent people from thriving. We will listen to and learn from members of historically under-represented groups. We will value their lived expertise and experiences as we shape our charitable food network to equitably meet the needs of our neighbors. We will ensure that our diverse community is reflected in our board of directors, management, staff, volunteers, partner organizations, and donors in a manner that upholds equity, inclusion, and belonging. Benefits: • Medical, Dental & Vision Insurance • Health Savings Account/ Flexible Spending Account • Company Paid Life Insurance • Company Paid Short-term Disability & Long-term Disability • 401k • Paid Time Off • 13 Paid Holidays • Employee Assistance Program Job Accountabilities: •Assist SNAP Outreach Team on Food Stamps Helpline and Simple Texting platform as needed. •Accurately screen and assist households in applying for SNAP benefits via COMPASS. •Provide applicants with other resources to meet their needs, such as other food bank programs, 2-1-1, WIC, LIHEAP, medical benefits, etc. •Educate and inform applicants of program rules, policies, and enrollment process to empower them to advocate for themselves to receive benefits. •Assist applicants with uploading verifications via COMPASS as needed. •Track status of submitted applications and follow-up as able and needed. •Address client concerns, questions, and/or problems during follow-ups. •Adhere to all outlined protocols regarding application security and confidentiality of information. •Participate in internal committees and workgroups as required. •Occasionally assist with Food Bank events. •Perform additional duties and tasks as assigned. Other Duties: •In instances of a federal, state or locally declared emergency, CPFB is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties. •This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Education and Experience: Education: •High school diploma or GED required. College education and/or additional training and certifications are a plus. •Combination of education, experience, and/or training that provides the required knowledge and skills for the position. Experience: •Call center experience preferred. •One or more years' customer service experience in a non-profit preferred. •Experience or familiarity with SNAP and/or other government assistance programs preferred. •Multilingual language a plus. Knowledge, Skills, and Abilities: •Passionate about working for an organization that values and promotes equity, diversity, inclusion, and belonging (EDIB). Willing to embrace the food bank's EDIB journey. •Passion for the CPFBs mission and core values. •Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations. •Spanish speaking preferred. •Ability to work as part of a high-performance team and be a strong team player. •Passion for customer service excellence (internal and external), professional etique te, personal boundaries, and the ability to maintain confidentiality. •Must be friendly, outgoing, and comfortable speaking to people. •Must have a professional demeanor with the ability to work cooperatively across all levels of the organization. •Must be detail-oriented with the ability to plan, prioritize, take initiative, resolve problems, meet deadlines and multi-task. •Must be reliable, with high integrity and strong work ethic. •Exhibit strong verbal, written, analytical, presentation, planning, time management and organizational skills. Ability to write, edit and proofread correspondence and materials for accuracy and style. •Exhibit strong interpersonal, problem solving, and administrative skills. •Must be positive, cooperative, honest, and dependable. •Ability to input and maintain accurate records, perform research and ability to compile data. •Ability to be a creative thinker. •Possess strong research skills and commitment to ongoing learning. •Demonstrate ownership and accountability. •Demonstrate a thorough knowledge of all aspects of department operation. •Maintain required job knowledge, skills, and core professional competencies. •Ability to provide a caring and supportive personality and relate well with others. •Excellent and effective communication skills for interaction with partner agencies and people in need of food assistance. •Ability to organize work, set priorities, exercise independent judgment and to demonstrate flexibility in balancing the needs of various programs and staff. •Ability to travel and work independently and proactively in a range of settings. •Detail oriented for maintaining program standards. •Ability to attend departmental and all-staff meetings as directed, staying informed of ongoing changes in department and overall organization. •Knowledge of the organization's computer software and systems, including Microsoft Office •Suite, department-specific software systems, telecommunications, and internet applications. •Ability to operate standard office equipment (machines, tools, and devices) used in performing only the essential function include computer and related equipment, typewriter, calculator, photocopier, fax machine, and telephone. Physical Requirements or Licenses: •This position has the ability to work remote, in-office or hybrid at the discretion of the SNAP Outreach Manager or based on the needs of the organization. •A valid driver's license with history of a good driving record. •Ability to travel that may include consecutive overnight stays, and traveling by car, bus, and airplane. •Conditions may include working closely with others, working alone, and working protracted or irregular hours. •Must be able to occasionally lift and/or move up to 15 pounds. •The work environment is typically quiet. The selected applicant will join a collaborative, values-driven, dynamic team that derives joy from the work and is passionate about resourcing the work to end hunger and its root causes.