Continuous Improvement Assoc IV

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team

Position Overview:

The Sr. Continuous Improvement Associate is a position within the Continuous Improvement Team and reports through the Corporate Strategy group at DLC. Guided by the DLC Executive Team, the Continuous Improvement Team identifies compelling ideas within the organization that can be used to improve efficiencies, enhance customer satisfaction, find cost savings and drive operational value within DLC.

The Sr. Continuous Improvement Associate will be responsible for assisting with data collection and analysis, financial cost saving evaluations, and strategic communication development. This high-visibility role will provide ongoing support across the business to achieve successful implementation of Continuous Improvement initiatives and the evolution of becoming a Continuous Improvement Culture. One of this position’s main duties will be to work with leaders from across the Enterprise to ensure that the financial results of all initiatives follow the methodology and framework as designed by the Continuous Improvement Office.

Location: Hybrid (see below), downtown Pittsburgh, Pennsylvania

Job Responsibilities:

• Data Analysis

• Supports execution of metric improvement solutions by providing operational leaders with necessary data and insights to take targeted actions

• Analyze, interprets, and summarizes pertinent data components, and monitors performance against Key Performance Indicators (KPIs) to identify process improvement opportunities

• With a solution-oriented approach, collaborate with team members and leaders to critically think and problem solve to address business challenges

• Participates in the development and implementation of strategic initiatives with a focus on use of data for improved efficiency, productivity, and assessment of program performance

• Identify Continuous Improvement initiatives, build proposals with strong data validations and develop action plans for implementing tested solutions

• Create and manage metrics surrounding areas performance, continuous improvement initiatives and project execution/ROI calculations.

• Financial Reporting

• Assist in developing financial models and analysis to support initiative financial and performance variance analysis versus targets and budget

• Coordinate and lead monthly actuals reporting process for all workstreams

• Develop and maintain relationships with Finance teams ensuring accurate, timely, and effective Affordability financials that align with the Continuous Improvement methodology

• Assist with the development and maintenance of finance training documentation, ensuring consistency in calculations and reporting

• Facilitate and lead touch points with Finance Leads to ensure consistent and accurate financial reporting

• Strategic Communications

• Apply various communication strategies, and develop internal communications, presentations, and deliverables across the organization to drive awareness, create excitement and gain adoption of Continuous Improvement.

• Collaborate with cross-functional teams to translate performance data and strategic insights into visual concepts.

• Identify approach and create content, that can deliver compelling messaging and positioning while effectively communicating the value proposition to the target audience.

• Assist and Support Improvement Initiatives

• Assist and partner with the business stakeholders, to support the planning and successful execution of improvement initiatives.

• Work across the organization to ensure KPI’s and performance impacts are captured correctly and appropriately accounted for.

• Coordinate with the Continuous Improvement Office Specialists on initiatives as appropriate to ensure progression of initiatives

• Participate in cross workstream meetings and challenge ideas when appropriate

• Assist with the reviewing initiatives and help coordinate with Workstream Leads to confirm/evaluate assumptions and financial impacts

• Participate as an active team member in ideation and problem-solving sessions across the business

Education/Experience:

• Bachelor’s degree in Finance, Accounting, Data Analytics, Business, or relevant discipline required.

• Five (5+) or more years of relevant experience required.

• Experience with developing financial models and summarizing/analyzing data sets to clearly communicate results and identify trends required

• ., Significant experience in utilizing Microsoft Excel and data modeling,

• Experience with presentation design, Adobe, Canva, Digital Marketing and User Experience design.

Skills and Abilities Utilized in this Role Include:

• Knowledge of the utility industry (or a specific sub-sector), including an understanding of critical operations, customer interactions, and other external and internal stakeholder expectations and needs.

• Experienced in effectively leading improvement initiatives, utilizing DMAIC, Lean, Six Sigma and BPM methodologies.

• Ability to analyze opportunities and critically evaluate costs and benefits.

• Ability to effectively communicate results and partner across the organization to establish relationships that drive initiatives and company value forward.

• Ability to clearly communicate financial challenges, results, and information cross-organizational stakeholders.

• Ability to take complex topics and/or imperatives, and successfully translate technical concepts into appropriate mediums for attended audience.

• Experience with developing financial models and summarizing/analyzing data sets to clearly communicate results and identify trends.

The candidate will demonstrate the following behaviors:

• Enthusiastic . Consistently advocate for workstream ideas and keep a positive lens on initiative development.

• Visionary . Assist with identifying new business models, capturing opportunities, and developing innovative, forward-facing capabilities that provide long-term financial advantages across the organization.

• Positive Disruptive . Confidence to bring up new ideas and uncomfortable subjects, and to challenge the status quo to drive transformative change. Leverage best practices from across the organization to help drive value and consistency.

• Collaborative . Willingness to traverse divisional siloes, facilitate collaboration between business and technology functions, and align shared efforts to enable measurable business outcomes.

• Agile . Capacity to deliver value to the business quickly and often by applying a pragmatic approach to developing and implementing new ideas.

• Creative . A forward independent thinker, with a creative mindset and a passion for exploring innovative ways to market and communicate across the organization.

Why you'll love working here: We live by our values

• We are safe above all else. We must keep ourselves, each other, our customers and communities safe.

• We are guided by our commitment to integrity and never compromising on ethics.

• We are dependable , collaborative and steady; we are a trusted partner to all.

• We believe in equity and equal access to work, resources and opportunities are critical elements of a clean energy future for all.

• We are ingrained in our community ; we work where we live and are committed to serving our vibrant, diverse communities.

Scope:

Primary focus is on daily deliverables, outputs and reporting. Accountable for managing one's own time and workflow but may be leading projects or project steps. Work is typically complex in nature requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base but has a solid foundation to act independently the majority of the time. Still draws on experts and managers when needed but less frequently. Acts as a resource to less experienced staff on routine issues.

Decision Impact:

Problems and issues faced are complex. Draws on past experience on a regular basis to solve problems and take new perspectives on existing solutions. Accountable for direct level of reasoning and decision making.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance (for all other roles)

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data need

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.