IT Specialist

4 weeks ago

Orlando, United States Martin-Brower Full time
Position Summary:
The IT Specialist is primarily responsible for providing technical on-site and remote support to employees.

*This position will require traveling to our distribution center in Kissimmee*

Position Responsibilities may include, but not limited to:
  • Support of RBD applications including RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, and iPad solutions for various location(s)
  • Network configuration & problem solving in Windows, Apple, and Citrix environments
  • Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment
  • Asset management of location's end-user devices (mobile, desktops, and laptops)
  • Procure, manage, maintain, & troubleshoot cellular and mobile devices
  • Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
  • Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
  • Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirements
  • Assist business and Corporate IT with training employees on existing or new solutions
  • Provide onsite assistance for any RBD acquisitions and integrations
  • Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutions
  • Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function