Client Support Technician

2 days ago

Warren, United States the20 Full time
Client Support Technician

Location: Rhode Island

Company Overview:

They are a small, family-owned business that emphasizes collaboration, strong relationships, and a supportive work culture. If you're passionate about leveraging technology to solve challenges, they'd love to have you on board They're seeking a dedicated team member who enjoys helping others, strives for complete client satisfaction, and excels in creating detailed documentation and procedures. In this role, you'll provide technical support for computer systems, hardware, software, applications, and networks. You'll manage tickets through Kaseya BMS, troubleshoot issues, identify root causes, and implement effective solutions. Join them and make a meaningful impact while working closely with a team that values and appreciates each employee.

Job Overview:

As a Client Support Technician (CST), you will provide technical support, design and implement network and security solutions, and manage PacketLogix services. Your role includes overseeing daily operations for their Managed IT Department, as well as working on project-based tasks like predictive wireless design, site surveys, network installations, and pre-sales assessments. This position requires close collaboration with leadership, vendors, partners, and clients, with projects ranging from small network setups to complex enterprise deployments. Based in their Warren, RI office, the role also involves local travel to client sites.

Key Responsibilities:
  • Demonstrate strong organizational and time management skills, ensuring timely communication with clients, account teams, and partners while managing multiple projects and meeting appointment deadlines
  • Create Bill of Materials (BOM) and collaborate with internal resources to generate accurate quotes and pricing proposals
  • Install desktops, laptops, tablets, servers, phones, printers, networking infrastructure, and related software/firmware according to PacketLogix procedures
  • Manage a fast-paced schedule and remain punctual for all appointments
  • Handle multiple projects with varying timelines and requirements
  • Implement wireless and network security hardware/software following PacketLogix and NIST standards
  • Provide remote and on-site troubleshooting and support
  • Perform repair, maintenance, and security tasks, such as cleaning components, virus removal, spam management, and software diagnostics
  • Maintain precise documentation of client environments, detailed ticketing records, and accurate time tracking within the ticketing system
  • Perform additional duties as assigned
Qualifications:
  • 2+ years of experience in a technical support role
  • IT certification or a BS in Business & Technology
  • A+, Net+, Sec+ certifications, or equivalent experience
  • Experience with Azure AD/Intune, VMWare/Hyper-V Virtualization, Microsoft 365 Administration
  • Experience in implementing wired and wireless networks
  • Strong self-motivation, work ethic, and the ability to work independently or in a team
  • Knowledge of IT security, including antivirus, firewalls, and related management tasks (deployment, maintenance, recovery)
  • Ability to monitor and restore client data backups as needed
  • Ability to lift up to 50 pounds, walk/stand for extended periods, and perform strenuous physical tasks under various field conditions
  • Strong attention to detail, ability to follow instructions, and efficient task completion in a professional office environment
  • Excellent written and verbal communication skills
Compensation Package
  • Paid Vacation Days, Holidays, and Sick Leave
  • Health & Dental Insurance
  • SIMPLE IRA retirement program with employer match of 3%

Affirmative Action/EEO statement:

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

If you're ready to join a company that values your contributions and supports your professional growth, apply today

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