Technical Support Specialist

2 weeks ago

Erie, United States Connect4Talent Full time

About the job Technical Support Specialist

Looking for a new opportunity to be excited about? Our client is an IT Managed Service Provider (MSP) supporting small and mid-size businesses in the Erie PA area. They are looking for a Technical Support Specialist to join their team.

The Technical Support Specialist position is right for you, if you...

  • Would enjoy working with a wide variety of clients both onsite and remotely
  • Have a strong desire to stay current with industry trends and emerging technologies
  • Have a natural sense of urgency, follow-up skills and attention to detail
  • Have exceptional communication skills and always maintain a positive and professional manner
  • Excel at finding the root cause of issues and troubleshooting to resolution
  • Have networking, infrastructure and server experience and looking for a new place to grow
Responsibilities include but are not limited to:
  • Responding to support requests, opening and resolving support tickets and addressing other client service requests.
  • Provide technical expertise in IT infrastructure and network administration for multiple clients working both on-site and remotely
  • Administer and maintain computer systems (PC and Mac), network infrastructure, VPN, backup solutions, and VoIP
  • Configuration, installation and troubleshooting of hardware and peripheral components such as monitors, keyboards, and printers
  • Management, configuration, and deployment of firewalls, switches and other networking equipment
  • Monitor clients systems, troubleshoot issues, and provide strategic recommendations for optimal performance and continual uptime
  • Plan and execute system upgrades, patches, and migrations with minimal operational disruption
  • Communicate effectively with clients through scheduling work, providing status updates and solution progress
  • Maintain cybersecurity best practices and keep current with industry trends and emerging technologies
  • Create and update documentation related to projects, procedures and best practices
  • Manage internal and external IT projects on scope and budget
  • Perform other assigned duties as needed
Qualifications:
  • 4+ years of IT related experience
  • Proven ability to setup, configure, and troubleshoot computing hardware and infrastructure components
  • Microsoft 365 Administration experience
  • General networking and network administration experience
  • Experience with Windows PowerShell or other scripting knowledge, multifactor authentication, virtual networking, VoIP are preferred
  • Demonstrated ability to provide exceptional client service
  • Enthusiasm for working in a team environment
  • Organized, detail-oriented and professional verbal and written communication skills
  • Self-motivated, dependable and passionate about technology
  • Certification (MCSE, MCSA, CCNA) a plus
  • Managed Services Provider experience a plus


Benefits include Healthcare, 401K, PTO, mileage reimbursement.

  • Technical Support Specialist

    4 days ago

    Erie, Pennsylvania, United States Pomeroy Technologies Full time

    Job SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Pomeroy Technologies. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to staff members, resolving technical issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    3 weeks ago

    Erie, Pennsylvania, United States MCPc Full time

    Job Title: Technical Support SpecialistMCPC is a global endpoint management company dedicated to enhancing performance, security, and sustainability for our clients. We provide a wide range of services, including Managed Security, Technology Logistics, IT Talent Solutions, and IT Asset Management and Disposition.Key Responsibilities:Provide timely and...

  • Technical Support Specialist

    4 weeks ago

    Erie, Pennsylvania, United States MCPc Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at MCPc. As a Technical Support Specialist, you will be responsible for providing immediate response and support to our global customers and field teams related to on-board service offerings, wireless communications, and associated hardware and software.Key...

  • IT Support Specialist

    3 days ago

    Erie, Pennsylvania, United States Erie Insurance Group Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Erie Insurance Group. As a key member of our Enterprise IT Infrastructure & Operations Division, you will be responsible for researching, troubleshooting, and maintaining systems that affect non-critical system components with a limited number of stakeholders. Key...

  • IT Support Specialist

    4 days ago

    Erie, Pennsylvania, United States Connect4Talent Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Connect4Talent. As a key member of our IT team, you will be responsible for providing exceptional technical support to our clients, ensuring their systems and networks are running smoothly and efficiently.Key ResponsibilitiesRespond to support requests and resolve...

  • IT Support Professional

    6 days ago

    Erie, Pennsylvania, United States Connect4Talent Full time

    About the JobWe are seeking a highly skilled Technical Support Specialist to join our team at Connect4Talent. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesRespond to support requests and resolve...

  • Client Support Specialist

    1 month ago

    Erie, Pennsylvania, United States Goecca Full time

    Job OverviewThe Client Support Specialist will be responsible for building and maintaining strong relationships with our food bank customers. This individual will provide expert technical support and training to ensure seamless system usage.Key ResponsibilitiesProvide software support via phone, email, or onsite visitsManage client communication and...

  • Locomotive Engineering and Assembly Specialist

    2 months ago

    Erie, Pennsylvania, United States Phoenix Technical Solutions Full time

    Job OverviewPosition: Locomotive Design and Assembly EngineerCompany: Phoenix Technical SolutionsLocation: Erie, PARole Summary:This role is pivotal in overseeing the technical and engineering aspects of assigned projects, ensuring they meet defined scope, deadlines, quality standards, and compliance requirements. The Engineer will collaborate with various...

  • IT Support Specialist

    4 weeks ago

    Erie, Pennsylvania, United States Parker Hannifin Corporation Parker Aerospace Group Full time

    Job SummaryParker Hannifin Corporation Parker Aerospace Group is seeking a highly motivated and detail-oriented IT Intern to join our team. As an IT Intern, you will be responsible for providing technical support and maintenance for our computer systems and networks.Key ResponsibilitiesProvide technical support and maintenance for computer systems and...

  • Locomotive Engineering and Assembly Specialist

    2 months ago

    Erie, Pennsylvania, United States Phoenix Technical Solutions Full time

    Job OverviewPosition Title: Locomotive Design and Assembly Engineer Company: Phoenix Technical Solutions Location: Erie, PA Role Summary:The selected candidate will take charge of the technical and engineering aspects of assigned projects, ensuring they meet the defined scope, are delivered on time, and adhere to quality and compliance standards. This role...

  • Locomotive Engineering and Assembly Specialist

    2 months ago

    Erie, Pennsylvania, United States Phoenix Technical Solutions Full time

    Job OverviewPosition: Locomotive Design and Assembly EngineerCompany: Phoenix Technical SolutionsLocation: Erie, PARole Summary:The selected candidate will oversee the engineering and technical aspects of assigned projects, ensuring they meet the defined scope, are delivered on time, and adhere to quality and compliance standards. This role requires...

  • Client Support Specialist

    3 months ago

    Erie, United States Hbkcpa Full time

    ** Client Support Specialist** **Job Category****:** Administrative **Requisition Number****:** CLIEN001504 Showing 1 location **Job Details** **Description** HBKS Wealth Advisors, a regional financial planning and investment advisory firm, is seeking a Client Support Specialist for its Erie, PA office. The Client Support Specialist will be supporting...

  • IT Support Specialist

    4 weeks ago

    Erie, Pennsylvania, United States Parker Hannifin Corporation Parker Aerospace Group Full time

    Job SummaryParker Hannifin Corporation Parker Aerospace Group is seeking a highly motivated and detail-oriented IT Intern to join our team. As an IT Intern, you will be responsible for providing technical support to end users and maintaining the workstation environment at our Erie, PA facility.Key ResponsibilitiesProvide best-in-class customer service to end...

  • Housing Support Specialist

    4 days ago

    Erie, Pennsylvania, United States Lakeshore Community Services, Inc. Full time

    Job SummaryLakeshore Community Services, Inc. is seeking a dedicated and compassionate Housing Support Specialist to join our team. As a Housing Support Specialist, you will play a vital role in assisting consumers with affordable housing needs, providing support with daily living activities, and connecting them with community resources and services.Key...

  • Underwriting Support Specialist

    4 weeks ago

    Erie, Pennsylvania, United States TEKsystems Full time

    About the RoleWe are seeking an Underwriting Support Specialist to join our team at TEKsystems. As an Underwriting Support Specialist, you will provide documentation, processing, and clerical support to assist with underwriting functions.Key ResponsibilitiesAssist in basic clerical functions, including answering phones, updating systems, and retrieving...

  • IT Support Specialist

    12 hours ago

    Erie, Pennsylvania, United States Parker Hannifin Corporation Parker Aerospace Group Full time

    Job SummaryParker Hannifin Corporation is seeking a highly motivated and detail-oriented IT Intern to join our team. As an IT Intern, you will be responsible for providing technical support and maintenance for our end-users and workstation environment.Key ResponsibilitiesProvide best-in-class customer service to end-usersInstall, maintain, and support...

  • IT Support Specialist

    4 days ago

    Erie, Pennsylvania, United States Parker Hannifin Corporation Parker Aerospace Group Full time

    Job SummaryParker Hannifin Corporation Parker Aerospace Group is seeking a highly motivated and detail-oriented IT Intern to join our team. As an IT Intern, you will be responsible for providing technical support and maintenance to our end users and workstation environment.Key ResponsibilitiesProvide best-in-class customer service to end usersInstall,...

  • IT Support Specialist

    3 weeks ago

    Erie, Pennsylvania, United States Parker Hannifin Corporation Parker Aerospace Group Full time

    Job SummaryParker Hannifin Corporation Parker Aerospace Group is seeking a highly motivated and detail-oriented IT Intern to join our team. As an IT Intern, you will be responsible for providing technical support and maintenance for our end-users and workstation environment.Key ResponsibilitiesProvide best-in-class customer service to end-usersInstall,...

  • Client Support Specialist

    4 weeks ago

    Erie, Pennsylvania, United States Goecca Full time

    Job PositionThe Client Support Specialist is responsible for fostering a seamless client relationship between ECCA and their food bank customers. This role involves providing expert learning and support, leveraging various communication channels such as telephone, email, or on-site visits. The Client Support Specialist will play a pivotal role in training...

  • Child and Family Support Specialist

    3 days ago

    Erie, Kansas, United States Southeast Kansas Mental Health Center Full time

    Job SummaryWe are seeking a highly motivated and compassionate Child and Family Support Specialist to join our team at the Southeast Kansas Mental Health Center.The ideal candidate will have a strong background in social work and experience working with children and families in a mental health setting.The Child and Family Support Specialist will provide...