Technical Support Specialist

1 week ago


Erie, Pennsylvania, United States Connect4Talent Full time

About the job Technical Support Specialist

Looking for a new opportunity to be excited about? Our client is an IT Managed Service Provider (MSP) supporting small and mid-size businesses in the Erie PA area. They are looking for a Technical Support Specialist to join their team.

The Technical Support Specialist position is right for you, if you...

  • Would enjoy working with a wide variety of clients both onsite and remotely
    • Have a strong desire to stay current with industry trends and emerging technologies
      • Have a natural sense of urgency, follow-up skills and attention to detail
        • Have exceptional communication skills and always maintain a positive and professional manner
          • Excel at finding the root cause of issues and troubleshooting to resolution
            • Have networking, infrastructure and server experience and looking for a new place to grow
            Responsibilities include but are not limited to:
            • Responding to support requests, opening and resolving support tickets and addressing other client service requests.
              • Provide technical expertise in IT infrastructure and network administration for multiple clients working both on-site and remotely
                • Administer and maintain computer systems (PC and Mac), network infrastructure, VPN, backup solutions, and VoIP
                  • Configuration, installation and troubleshooting of hardware and peripheral components such as monitors, keyboards, and printers
                    • Management, configuration, and deployment of firewalls, switches and other networking equipment
                      • Monitor clients systems, troubleshoot issues, and provide strategic recommendations for optimal performance and continual uptime
                        • Plan and execute system upgrades, patches, and migrations with minimal operational disruption
                          • Communicate effectively with clients through scheduling work, providing status updates and solution progress
                            • Maintain cybersecurity best practices and keep current with industry trends and emerging technologies
                              • Create and update documentation related to projects, procedures and best practices
                                • Manage internal and external IT projects on scope and budget
                                  • Perform other assigned duties as needed
                                  Qualifications:
                                  • 4+ years of IT related experience
                                    • Proven ability to setup, configure, and troubleshoot computing hardware and infrastructure components
                                      • Microsoft 365 Administration experience
                                        • General networking and network administration experience
                                          • Experience with Windows PowerShell or other scripting knowledge, multifactor authentication, virtual networking, VoIP are preferred
                                            • Demonstrated ability to provide exceptional client service
                                              • Enthusiasm for working in a team environment
                                                • Organized, detail-oriented and professional verbal and written communication skills
                                                  • Self-motivated, dependable and passionate about technology
                                                    • Certification (MCSE, MCSA, CCNA) a plus
                                                      • Managed Services Provider experience a plus
                                                      Benefits include Healthcare, 401K, PTO, mileage reimbursement.


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