Patient Relations Rep II

1 month ago

Milwaukee, United States MCW: SARGEANT HEALTH CENTER Full time

JOB REQUIREMENTS: Position Description: As a Patient Relations Representative II in the Department of Multi-Specialty you will assist patients with routine billing, scheduling and registration inquiries and provide customer service using basic knowledge of organization policies and procedures, under general supervision. Position emphasis will be on verification of patient insurance, deductible amounts and co-payment amounts for various types of providers. Primary Functions Via telephone or on line contact, will verify insurance information, deductible amounts, and co-pay requirements for various clinic services. Document verified insurance information in Department\'s triage software program. Answers incoming calls, takes appropriate messages and transfers to appropriate area. Documents in electronic medical record and other software tools that are essential to the clinic. Diffuse irate customers. Employ sound judgment to ensure best possible public relations. Investigate and resolve customer concerns. Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., IDX, Epic.) Coordinate multiple appointments efficiently for the program such as appointments for providers, chiropractors, physical and occupational therapy as well as procedures- using a patient centric scheduling model. Triage more complex patient inquiries to more senior level staff as appropriate. Perform related clerical functions such as maintaining patient accounts, data entry and filing. Develop understanding of MCW clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings. Look up information in tables and lists; provide information appropriately. Knowledge - Skills - Abilities Clerical, Administration and Management, Computers and Electronics, Customer and Personal Service, English Language, Coordination, Active Listening, Reading Comprehension, Service Orientation, Social Perceptiveness, Extent Flexibility, Static Strength, Rate Control, Response Orientation, Wrist-Finger Speed #LI-SN1 Preferred Schedule: M-F 8:30-5 Position Requirements: Specifications Appropriate experience may be substituted on equivalent basis Minimum Required Education: High School Diploma Minimum Required Experience: 1 year customer service experiencePreferred Experience: Relevant experience in a health care environment with emphasis on insurance knowledge and patient contact preferred Why MCW? Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options 403B Retirement... For full info follow application link. EEO/AA Minorities/Females/Vets/Disability The Medical College of Wisconsin is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, veteran status, disability or sexual orientation. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5A7893397D874A26 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.

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