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MPS Technician

4 months ago

Oak Park, United States Sage Solutions Group Full time
Job Summary
As a Staging/MPS Technician for imageOne’s Oak Park facility, this position is essential for the setup and staging of equipment, service and support, training, and internal assistance.  The role is Temporary for a period of 3- 4 months.  The ideal candidate must promote excellent customer service, attention to detail, and uphold the imageOne core values as a team member

Who We Are
imageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that?
With the honor of awards like - Forbes Small Giants 2017: America's Best Small Companies, Crain’s Cool Places to Work in MI, Detroit Free Press Top 100 Workplaces, Metropolitan Detroit’s 101 Best and Brightest Companies, National Best and Brightest Companies to Work For and Sloan Award for Workplace Effectiveness and Flexibility - we are proud to be recognized as a company that is moving forward with great momentum.

Perks
  • Amazing workplace culture
  • Competitive salary
Responsibilities

Setup and Staging of Equipment
  • Unbox new orders
  • Assemble new product in warehouse
  • Configure settings prior to the device leaving the warehouse
  • Configure peripherals with added accessories
  • Upgrade firmware and tag devices
  • Assist in delivery or new equipment to customer location
  • Assist in removal of existing equipment if required
  • Site walkthroughs and assessments
  • Warehouse coverage in the afternoons
Service and Support
  • Handle assigned proactive cleanings/maintenance for contractual customer who have this in their contract. These can come up quarterly, bi-annually.
  • Working with MACD department to get accurate information back.
Training
  • HP, Konica, Lexmark, and Xerox single function and multi-function equipment, light production
  • Setup, staging, installing, of equipment
  • iO processes
  • Customer processes 
Team imageOne
  • Inner-department interactions
  • Company department, and one on one meetings
  • 24/7 on-call rotation
  • Special Projects when requested out of town when necessary
  • Personal development
Requirements
  • Experience in printer repair
  • The ability to lift up to 60 lbs
  • Safety compliance
  • Operation of a lift gate
  • Ability to load delivery vans
  • Service mind set oriented
  • Preferred: HP, Xerox, and Konica Minolta manufacturer certifications
  • Knowledge and experience with IT ticketing systems
  • Preferred: ServiceNow and EA
  • Experience with 3rd party print based solutions
  • Preferred: Printer Logic, HP Security Manager, and LRS
  • High attention to detail and follow through
  • Excellent communication skills – both written and verbal
  • Professional attitude with a desire to learn and grow
  • Proficient with Microsoft O365 suite
  • Strong interpersonal and analytical skills
  • Alignment with imageOne core values
  • Enjoy what you do