Systems Analyst
16 hours ago
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
Under the general supervision of the Director of Human Resources Management, the System Analyst will troubleshoot and resolve any data related issues which impact operations and premium payments. While ensuring employee data is entered and maintained in PeopleSoft, they will provide data analysis findings to management and be responsible to produce and support custom reporting. In addition, the System Analyst will conduct quality checks in the system. The System Analyst will be responsible to maintain high levels of productivity, effectiveness, and to escalate complex issues to HR Directors and outside organization and assist all parties until the issue is resolved. Adheres to Service Level Agreements (SLAs) so high levels of customer service are met and that questions and concerns are resolved in a timely, professional manner.
General tasks and responsibilities will include:
- Analyze, audit and modify data to assure data quality
- Run data queries to identify data exceptions, as well as cleaning data
- Validate deduction amounts and/or arrears for the health carriers
- Review and compare Benefits Recons
- Document processes and maintain data records
- Participate in facility on site visits and in System Wide Orientation, SNEO, in person and virtually
- Assist in testing for Open Enrollment on a yearly basis (Multiple Testing Phases, Monitoring issues, Create incidents, Overviewing Specs and PeopleSoft Communications)
- Adhere to best practices in data analysis and collection
- Create and maintain Service Now tickets to ensure efficient handling and prompt response
- Verify, approve and process benefits documentation in order to enroll employee and their dependents into their choice of health coverage (Worklist, Approval Tile)
- Identify, prioritize, and escalate issues as needed
- Participate in trainings to stay updated on applicable software, policies and procedures
- Provide timely and precise support to callers by identifying solutions, resolving technical challenges, and guiding them through ESS, MSS, and ERC platforms, ensuring a seamless and professional experience
- Incorporate oral and written communications to address health carriers benefit issues
- Act as the liaison on behalf of the employees with external agencies such as and health carriers
- Perform other related duties as assigned by supervisor
1. A Baccalaureate Degree in relevant field from an accredited college or university; and,
2. One year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs; or,
3. A Masters Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university; or,
4. A satisfactory combination of education, training and experience.
Department Preferences
- Ability to multi-task and work under pressure due to volume and urgent nature of calls
- Strong technology and computer skills
- Plans, prioritizes, and organizes work effectively to produce measurable results
- Strong research, communication, and problem-solving skills
- Ability to deal with demanding customers and escalations
- Ability to work in a team environment
- Must pass customer service behavioral assessment
- Customer service delivery
- Knowledgeable in human resources policies
- 1 year of experience
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
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