IT Intern

Forms+Surfaces is a leading designer and manufacturer of architectural and site products used in high-profile commercial and public projects around the world. With approximately 600+ employees both local and international, our team of talented professionals and craftsmen spans numerous disciplines. We are currently seeking a student enrolled in an IT discipline to join our team for a summer internship.

The IT Intern will assist in providing front-line, end-user technical support for the company on a variety of hardware, software, and computer systems (PC & MAC). In cooperation with the Infrastructure Lead, Senior Systems Admin, and IT Support Specialist, the IT Intern will monitor and help maintain the company IT helpdesk by troubleshooting, resolving, and or escalating tickets.

Shift: Monday - Friday (7am - 4pm)

Primary Responsibilities:
• Receive and respond to help desk inquiries by email, phone, or in-person
• Troubleshoot and repair IT issues locally on-site, and remotely using remote access software
• Assist other IT team members with company IT projects and rollouts
• Monitor and report to the IT Director on infrastructure issues, problems, and end-user concerns
• Provide basic end-user training to new hires and on newly deployed technologies as needed
• Identify and escalate urgent issues to the appropriate IT team member
• Monitor and report on changing equipment needs for end-users
• Deploy new user machines, printers, phones, and other IT equipment in line with the current company IT standards
• Under the direction of an IT administrator, perform simple networking and server related tasks

Key Competencies:
• Customer service oriented
• Oral and written communications skills
• Problem-solving
• Attention to detail
• Ability to travel locally
• Ability to work alone or in a team environment
• Self-starter

Education:
Actively pursuing a degree in an IT discipline or enrolled in a formal technical program
Working knowledge of PC & MAC platforms

Forms+Surfaces is an Equal Opportunity Employer
To learn more about who we are and what we do, visit our website at www.forms-surfaces.com.

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