Emergency Dispatch Operator

4 weeks ago

Dallas, United States Brinks Home Full time
Description

Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined Emergency Dispatch Operator who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

Responding to inbound and outbound calls from customers in the event of an alarm. This position involves agents working a hybrid schedule while using active listening skills to show a desire to assist customers who may be in distress. The overall role of the agent is to dispatch the proper authorities when necessary.

Key Responsibilities:

  • Respond to Alarm Signals received through automation and the telephone lines from customers' premises. Signals include, but not limited to, Fire, Duress, Holdup, Silent Panic, Medical, Critical Conditions, Intrusions and Burglary, Tamper, Undefined, Environmental, Open/Closes, Commercial Trouble and Supervisory Signals, and other hazardous conditions
  • Contact the premise to verify if Alarm Signals are emergency or non-emergency
  • Dispatch Police, Fire, Medical, Guard Services, Proprietary Security, and other emergency agencies when necessary
  • Report Alarm Activity to emergency contacts
  • Prepare clear and concise records and reports
  • Transfer calls to appropriate departments for problem resolution
  • Follow Company and Department policies and procedures

Requirements:

  • High school diploma or general education degree (GED)
  • Ability to work weekends, holidays, and evening hour
  • Ability to work a Hybrid work schedule
  • One year of customer service or dispatching experience
  • Typing skills of 30 WPM or higher
  • Bilingual Spanish preferred
  • Applicants must be 18 years of age or older
  • Must be able to successfully pass an FBI/Secret Service background check

Benefits:

  • Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
    • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
  • To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page .

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#equalopportunityemployer #veteranfriendly

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