Helpdesk Technician

3 weeks ago

Mt Dora, United States Steamroller Animation Full time
About Steamroller Animation

It's different here. We're a fun-loving bunch, passionate about our craft. We grow together, learn together, play together, and work on some of the coolest projects on the planet. If you're looking for a welcoming atmosphere, a culture that's dedicated to helping you grow and thrive, and ample opportunity to advance, we'd LOVE to hear from you.

About the role

Join our creative animation studio as a Helpdesk Technician, supporting our talented on-site and remote staff. You'll handle everything from managing support tickets and setting up new workstations to managing hardware repairs and maintaining our network, all while driving improvements in IT policies.

If you're tech-savvy, organized, and thrive in a fast-paced environment, this role is for you. Basic knowledge of PC support, Microsoft OS, and networking is required, with experience in multimedia equipment and scripting being a plus. Bring your problem-solving skills and customer service expertise to our innovative studio-apply today This is a full-time, on-site position at our Mount Dora studio.

Responsibilities

  • Offer on-site support to end users on hardware (workstation and printing) and standard software (Windows OS, office pack).
  • Manage local infrastructure (servers and network) when required.
  • Ensure the security team best practices application for the workstation.
  • Build and install the new employee's work environment.
  • Ensure proper meeting room configuration.
  • Interact with external vendors regarding the repair of hardware.
  • Drive change and strive to improve IT policies and processes in the studio.
  • Support for events (training, marketing, etc).
  • Physically support teams during workstation and/or office moves.
  • Maintain the asset inventory.
  • Ensure follow-up on issues and requests.
  • Update knowledge base with newly diagnosed problems.
  • Carry out all other related tasks.
  • Contribute to team efforts and perform additional tasks to support department goals as needed.
Requirements
  • Basic knowledge of PC and laptop support and the latest hardware news.
  • Basic knowledge of Microsoft operating systems.
  • Basic knowledge of the Microsoft Office suite.
  • Good knowledge of printing materials.
  • Good knowledge of Mobile support.
  • Good knowledge of networking, and cabling.
  • Good knowledge of SCCM, and Active Directory.
  • Knowledge of multimedia equipment is an asset.
  • Fluent in English (spoken and written).
  • Great sense of customer service.
  • Reasonable dexterity and ability to perform manual labor related to the day-to-day responsibilities.
  • Good organizational skills.
  • Ability to work effectively in a fast-paced changing environment.
  • Ability to work autonomously.
  • Scripting ability (batch files, VBScript, PowerShell) is a plus.
  • Mac OS X knowledge is a plus.