Customer Service Rep

1 week ago

Shrewsbury, United States Opus Inspection Full time
Position Description

Schedule: Mon-Fri 8a-5p (4 days per week in office, 1 day remote)

Office Location: Shrewsbury, Massachusetts

Rate: 17.50/hr (18.50 if you are fluent in both English and either Spanish or Portuguese)

POSITION PURPOSE:

This is a hybrid position (80% in office, 20% remote) providing support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety Emissions Inspection Program, (Massachusetts Vehicle Check Program). This position also provides telephone support for inspection station personnel about processes, procedures and basic equipment troubleshooting.

DUTIES AND RESPONSIBILITIES:

  • Professionally respond to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.This includes:
  • Entering each call received into tracking system.
  • Resolving issues, independently and effectively.
  • Identifying when an escalation to management will result in best overall customer satisfaction for the motorist.
  • Professionally interact with inspection station personnel, primarily over the phone, with technical, procedural, and process questions and concerns pertaining to the safety and emissions testing program.
  • Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat.
  • Generate consumable/heavy wear orders when requested by inspection stations.
  • Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
  • Other duties as needed to ensure the smooth operation of the program as assigned by management.
Requirements

EDUCATION AND WORK EXPERIENCE:
  • High School Diploma or equivalent.
  • Two to four (2-4) years working in a Customer Service or Call Center environment.
  • Experience in successful conflict resolution preferred.
  • MUST pass an Emission Inspector Certification training class and any additional certification as determined by management.
PREFERRED KNOWLEDGE AND SKILLS:
  • Excellent interpersonal and communication skills with the ability to interface professionally and effectively with co-workers, motorists, State Agencies and inspection station representatives in a variety of situations, including stressful situations.
  • Strong verbal, written, organizational skills.
  • Strong teamwork orientation.
  • Ability to work in a fast paced environment.
  • Competency with Microsoft Office programs, including basic data entry skills.
  • Fluent in additional languages preferred such Portuguese and Spanish preferred.
  • Must be able to work at least 2 Saturdays per month.

  • Customer Service Rep(04096)

    4 weeks ago

    Shrewsbury, United States Domino's Franchise Full time

    Job DescriptionABOUTTHE JOBYou got game? You got spring in your step? You want the bestjob in the world! And schedules that work with you, not against you? That'sright, we live to beat the rush and make it possible to make, bake or takepizzas during the hungry hours of the day and night, part or full time. You'llhave plenty of time left over for school,...

  • Customer Service Rep(04096)

    4 weeks ago

    Shrewsbury, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionABOUTTHE JOBYou got game? You got spring in your step? You want the bestjob in the world! And schedules that work with you, not against you? That'sright, we live to beat the rush and make it possible to make, bake or takepizzas during the hungry hours of the day and night, part or full time. You'llhave...

  • Inside Sales Rep

    4 weeks ago

    Shrewsbury, United States 0001 United Rentals (N A), Inc Full time

    If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As an Inside Sales Rep at United Rentals, you will serve as a key customer contact and consultant at our Trench Safety branch, with responsibility for recommending solutions to the customer, quoting, selling and...

  • Customer Service Assistant

    2 weeks ago

    Shrewsbury, Massachusetts, United States Hiring Now Full time

    Our company is currently looking for anyone with a passion for people, a competitive edge, and a desire to make an impact in the fast-paced marketing and sales industry to join our team. Junior Customer Service Assistant Job Summary: This entry-level position is responsible for serving as a customer service and sales support resource providing top-notch...

  • Customer Service Assistant

    4 weeks ago

    Shrewsbury, United States Hiring Now Full time

    Our company is currently looking for anyone with a passion for people, a competitive edge, and a desire to make an impact in the fast-paced marketing and sales industry to join our team. Junior Customer Service Assistant Job Summary: This entry-level position is responsible for serving as a customer service and sales support resource providing top-notch...

  • Customer Service Assistant

    4 weeks ago

    Shrewsbury, United States Hiring Now Full time

    Our company is currently looking for anyone with a passion for people, a competitive edge, and a desire to make an impact in the fast-paced marketing and sales industry to join our team. Junior Customer Service Assistant Job Summary: This entry-level position is responsible for serving as a customer service and sales support resource providing top-notch...

  • Customer Service Representative

    2 weeks ago

    Shrewsbury, United States McCall Insurance Agency, Inc Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping existing customers with service needs and providing price quotes for potential new customers.Responsibilities:Handle customer inquiriesProvide information about the products and servicesDocument and update customer...

  • Customer Service Representative

    4 days ago

    Shrewsbury, United States Harry L Bubb Associates, Inc. Full time

    Job Overview: **Responsibilities**: - Assist customers with product information, pricing, and availability - Process orders - Resolve customer complaints in a professional manner - Conduct outbound calls to follow up on customer inquiries or issues - Perform data entry tasks to update customer records and order information - Communicate effectively with...

  • Customer Service Representative

    1 month ago

    Shrewsbury, United States Sunbelt Rentals Full time

    Location: Location: Customer Service Representative in Shrewsbury, MA at Sunbelt Rentals **Location:** **Experience:** Not Specified **Job Description** **Join Our Team!** Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to...

  • Customer Service Representative

    2 weeks ago

    Shrewsbury, Massachusetts, United States Sunbelt Rentals Full time

    Location: Location: Customer Service Representative in Shrewsbury, MA at Sunbelt Rentals **Location:** **Experience:** Not Specified **Job Description** **Join Our Team** Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to...

  • Customer Service Representative

    4 weeks ago

    Shrewsbury, United States Sunbelt Rentals Full time

    Location: Location: Customer Service Representative in Shrewsbury, MA at Sunbelt Rentals **Location:** **Experience:** Not Specified **Job Description** **Join Our Team!** Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to...

  • Brand Ambassador

    2 weeks ago

    Shrewsbury, United States Latitude Beverage Co. Full time

    **Wine & Spirits Brand Ambassadors/Tasting Reps Needed Nationally (Part-Time)** **Overview**: Latitude Beverage, one of the fastest growing wine and spirits companies in the US, is looking for new brand ambassadors/tasting reps to help support our portfolio of brands at events and tastings in key markets nationwide. Our brands include 90+ Cellars, Iron...

  • Administrative Assistant

    4 weeks ago

    Shrewsbury, United States Rosell Insurance Agency Full time

    Join Rosell Insurance Agency, a trusted insurance agency located in the heart of Shrewsbury, New Jersey. We are seeking a proactive and detail-oriented Administrative Assistant - Customer Service Rep - Team Player to join our dedicated team. In this role, you will be an integral part of our agency, providing exceptional administrative and customer service...

  • Retail Sales Associate/customer Service

    4 weeks ago

    Shrewsbury, United States L.A.F. Floors and Interiors Inc. Full time

    **About us** L.A.F. Floors and Interiors Inc. is a small business in Shrewsbury, MA. We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided - Modern office setting - Casual work attire - Relaxed atmosphere - Flexible working hours - On-the-job training - Modern office setting Job Overview: We...

  • Front of House Customer Service Associate

    3 days ago

    Shrewsbury, United States Hearthly Burger Full time

    **Customer Service Associate** **Locations**: **Shrewsbury** 520 Broad Street, Shrewsbury, NJ 07702 **Sea Bright (OPENING SOON!)** 1080 Ocean Ave, Sea Bright, NJ 07760 **Pay**: $16/hr - $18/hr that grows with your career here! **Job Type**: Full-time and part-time openings available! **Restaurant Type**:Quick-Casual / Counter Service Restaurant We are a...

  • Commercial Road Service Technician I

    1 week ago

    Shrewsbury, United States Sullivan Tire & Auto Service Full time

    Job DescriptionJob DescriptionDescription:As a Road Service Technician, you will provide tire and tire-related services for OTR (and smaller) tires at the customer’s location, job site, on the road, at the shop or any other location, according to customer needs.Sullivan Tire is a family owned and operated business with over 100 locations throughout New...

  • Front of House customer service associate

    1 month ago

    Shrewsbury, United States Hearthly Burger Full time

    Job DescriptionJob DescriptionCustomer Service AssociateLocations:Shrewsbury520 Broad Street, Shrewsbury, NJ 07702Sea Bright (OPENING SOON!)1080 Ocean Ave, Sea Bright, NJ 07760Pay: $16/hr - $18/hr that grows with your career here!Job Type: Full-time and part-time openings available!Restaurant Type: Quick-Casual / Counter Service RestaurantWe are a quick...

  • Front of House customer service associate

    1 month ago

    Shrewsbury, United States Hearthly Burger Full time

    Job DescriptionJob DescriptionCustomer Service AssociateLocations:Shrewsbury520 Broad Street, Shrewsbury, NJ 07702Sea Bright (OPENING SOON!)1080 Ocean Ave, Sea Bright, NJ 07760Pay: $16/hr - $18/hr that grows with your career here!Job Type: Full-time and part-time openings available!Restaurant Type: Quick-Casual / Counter Service RestaurantWe are a quick...

  • Front of House customer service associate

    4 weeks ago

    Shrewsbury, United States Hearthly Burger Full time

    Job DescriptionJob DescriptionCustomer Service AssociateLocations:Shrewsbury520 Broad Street, Shrewsbury, NJ 07702Sea Bright (OPENING SOON!)1080 Ocean Ave, Sea Bright, NJ 07760Pay: $16/hr - $18/hr that grows with your career here!Job Type: Full-time and part-time openings available!Restaurant Type: Quick-Casual / Counter Service RestaurantWe are a quick...

  • Front of House customer service associate

    4 weeks ago

    Shrewsbury, United States Hearthly Burger Full time

    Job DescriptionJob DescriptionCustomer Service AssociateLocations:Shrewsbury520 Broad Street, Shrewsbury, NJ 07702Sea Bright (OPENING SOON!)1080 Ocean Ave, Sea Bright, NJ 07760Pay: $16/hr - $18/hr that grows with your career here!Job Type: Full-time and part-time openings available!Restaurant Type: Quick-Casual / Counter Service RestaurantWe are a quick...