Network Manager HCS

16 hours ago

Fort Worth, United States MHMR Tarrant Full time

Description

I) Job Purpose

The Network Manager HCS directly supervises and manages field based HCS Service Coordinators, ensuring compliance with Remote Work Operating Procedure, Service Coordination Guidelines, HCS Rules, Targeted Case Management, departmental procedures, and handbooks. They oversee each person's assigned HCS Service Coordinator, ensuring adherence to TAC guidelines, accessibility to stakeholders, coaching, and monitoring of productivity, quality, and performance. Additionally, they act as a liaison to various stakeholders, including people served, families, HHSC, DSHS, MCOs, NFs, MHMR Tarrant staff, and community members.

II) Essential Functions

A) Supervise and direct Service Coordinators, ensuring compliance with timelines and procedures for various assessments and plans.

B) Collaborate with Service Coordinators to facilitate provider changes and manage transfers.

C) Provide continuous coaching to ensure adherence to HHSC rules, MHMR policies, and regulations.

D) Directly supervise Service Coordinators, enhancing performance and identifying community resources.

E) Coordinate the Person Directed Plan (PDP) process, ensuring individual needs are met and barriers are communicated.

F) Review and approve Individual Plans of Care (IPC) and Intellectual Disability & Related Condition (IDRC) plans.

G) Conduct supervision sessions with Service Coordinators, ensuring timely documentation and training.

H) Serve as a backup for Service Coordinators when needed and complete Quality Assurance calls.

I) Review PDPs monthly and meet weekly with Service Coordinators for coaching and support.

J) Ensure monitoring and assessment align with guidelines, monitor service effectiveness, and review progress quarterly.

K) Assure adherence to guidelines, train Service Coordinators, and monitor performance.

L) Participate in committees, represent agency values, and assist with caseloads above minimum.

M) Communicate concerns to providers and guardians, provide feedback on training needs, and attend management meetings.

N) Maintain positive relationships with Service Coordinators, report significant issues to management, and coordinate supports.

O) Participate in client advocacy meetings.

P) Performance standards are performed as applicable with MHMR's We CARE values "We Connect People in Our Community. We Provide Access to Services. We Link People to Resources. We Empower People."

Q) Performs other job duties or responsibilities as requested or assigned.

III) Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities

A) Familiarity with Texas HHSC regulations and Service Coordination TAC Rules.

B) Understanding of Medicaid Billing Guidelines, DFPS Rules on abuse/neglect, and laws regarding IDD.

C) Knowledge of Medicaid eligibility, waiver requirements, and ICF-MR enrollment standards.

D) Strong organizational, interpersonal, and communication skills.

E) Ability to comprehend, apply, and monitor policies and procedures effectively.

F) Proficiency in interviewing, hiring, training, and supervising staff.

G) Capable decision-making and policy execution.

H) Teamwork, presentation, and conflict resolution skills.

I) Competence in using computer software.

J) Understanding of best practices for Service Coordination.

IV) Internal & External Customer Service

A) This position requires extensive internal and external contacts. The employee will accomplish this with advanced written and verbal skills.

B) Must demonstrate, compassion, trauma-informed care, and safety practices including suicide safe care.

V) Travel

A) Adhere to MHMR Mileage and Travel reimbursement policy and any other aspect regarding travel.

B) This position requires periodic local travel with occasional out-of-area travel for training and meetings. This may involve the use of the agency vehicle or use of a personal car.

VI) Equipment Used

A) Utilized as required for position.

Minimum Requirements

VII) Minimum Qualifications

A) Minimum Education: Bachelor's Degree

B) Defined Education: Health and Human services field

C) Preferences: None

D) Substitutions: None

E) Years' Experience: Five (5) years

F) Defined Experience: Health and Human services field

G) License/Certifications: Valid Texas Driver's License

H) Special Courses: None

I) Supervisory Experience: Two (2) years

VIII) Agency Requirements

A) All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their department as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.

B) This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and/or the Division/Director.

C) Assigned work hours may change as the needs of the agency change.

D) The Functional Title of this position may change as the needs of the agency change.

E) All work will be completed within the scheduled work hours. All non-exempt (hourly) employees are expected to clock in and clock out for each work shift, no work should be done off the clock.

F) MHMR reserves the right to change, add to or eliminate positions as it deems appropriate.

G) Employment is at will, as well as agency needs may change.

H) Agency dress code is to be followed at all times.

I) Physical on-site presence, including regular attendance and punctuality, is an essential function of this position. Any changes or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

Lifting 25-50#

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