Airport Guest Service Agent

Start your aviation career with Hawaiian Airlines at the Honolulu airport

As a Guest Service Agent with our Honolulu ohana, you will:

• Earn $15.92  per hour with pay increases (in accordance with the collective bargaining agreement)
• Learn new skills when you attend our PAID training courses

At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ohana and be a part of an exciting team of professionals dedicated to serving our kama ina and introducing our islands to the world

Interview Schedule

Candidates applying to this requisition may be considered for the interview process below. The interview process consists of the following:

• A 60 minute virtual panel interview
• A 30 minute in-person interview

Candidates successful in the interview process may be invited to paid classroom training in Honolulu. Training is 2 weeks, from Monday - Friday, 8 hours per day.

Position Overview

Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.

Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.

Watch a brief two-minute video to learn more about the position.

Pay and Benefits

This position is covered by a collective bargaining agreement and the pay for this position is $15.92 per hour.

Medical, dental and vision benefits are provided in accordance with the collective bargaining agreement and may not be available for all positions.

Work Schedules

Per the collective bargaining agreement, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need. You must be able to accept the shift awarded to you.

Work schedules are set, 5 days on, 2 days off. Shifts do not change unless there is an operational need.

Part-time is 4 to 6 hours per shift. Part-time employees may be extended to full-time hours based on operational need. Based on operational need, you may need to report to work early and/or work beyond your scheduled end time. 

The airport is busiest in the middle of the day (typically 9am - 4pm). Nearly all new hires are awarded shifts during this timeframe. If you have a full-time job during the day, please consider this before applying.

Requirements

Minimum Requirements

• Legally authorized to work in the United States
• Minimum 18 years old
• Possess at least a high school diploma or equivalent education
• Valid driver's license issued in the United States (driver's permits and provisional driver's licenses not allowed)
• Ability to lift up to 70 lbs. when checking in guests' bags
• Ability to accept any work shift awarded
• Ability to complete pre-employment drug test and if hired, random drug testing
• Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
• No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt, long-sleeved shirt, or blouse), including but not limited to the neck area and above, any visible areas on hands, or any visible areas while in a crouching position. Covering tattoos with makeup or bandages is not acceptable.

Preferred Qualifications

• Airline experience
• Customer service experience in the hospitality industry

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids,  PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position.  Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.

****Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawai i's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawai i and 16 U.S. gateway cities, as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai i. The carrier was named Hawai i's best employer by Forbes in 2024 and has topped Travel + Leisure's World's Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Alaska Air Group. (NYSE: ALK). Additional information is available at  . Follow Hawaiian's Twitter updates ( @HawaiianAir ), become a fan on Facebook  ( Hawaiian Airlines ), and follow us on Instagram ( hawaiianairlines ). For career postings and updates, follow Hawaiian's  LinkedIn  page.

For media inquiries, please visit Hawaiian Airlines'  online newsroom .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)