Consumer Experience Analyst Data Analyst
6 days ago
Job Description
Duration: 6+ months Contract to Hire
Location: Minnetonka, MN 55343,Onsite
Pay range: $35-$45.00/Hr on W2
Position Overview:
- We are seeking a highly skilled Consumer Experience Analyst to join our Consumer Operations Vital and Experience.
- The Consumer Experience Analyst will play a crucial role in the real-time monitoring and analyzing of the health of our consumer experiences throughout consumer digital and service delivery journeys.
- As a Consumer Experience Analyst, you will be responsible for proactively identifying impacts to our consumers, process improvements, technology monitoring, discuss areas of opportunity with various levels of leadership, deliver presentations, host visitors; including c-suite leaders, vendors, stakeholders, etc. to enhance and improve the overall success of our operations.
Responsibilities:
- Analyze operational data to identify areas for process improvement, cost optimization, and provide insights rooted in enhancing the consumer experience. This data includes NPS trends, consumer verbatims, digital portal interactions, consumer metrics/critical ops metrics.
- Collaborate with cross-functional teams, including, but not limited to WFM, Consumer Resolution Center (CRC), Product, Claims, Call Ops, IT, Sales, Enrollment, Implementation, and Provider Ops, to identify, discuss, and implement enhancements and/or process improvements.
- Actively monitor live War Room efforts, CRC trends, thumb on current events, or tech outages that could impact the consumer experience.
- Monitor and interpret operational reports, dashboards, and performance metrics to track key impacts to the consumer experience and overall performance.
- Participate in strategic planning and contribute to the development of operational goals and initiatives.
- Demonstrate readiness to interpret and understand the data in a manner that can be efficiently and effectively presented to senior level leaders.
Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Company Description
As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.
Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.
As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. \r
\r
Equal Employment Opportunity Statement \r
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. \r
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.
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