Legal Intake Specialist
2 weeks ago
Leading and innovative plaintiff's trial law firm is looking for an experienced and charismatic Intake Specialist to join their operations call center team. The Intake Specialist must be experienced in client relations and must understand the key role that they play in being the first person that clients will speak with when calling in. They will be responsible for making clients feel immediately comfortable and helping to kickstart their positive experience while understanding that this initial interaction sets the tone for the client's entire visit and is crucial to the firm's success.
In addition to being an intake agent, the specialist will act as active manager when the Contact Center Supervisor is away. This position helps train and support other agents on the team. The position is onsite at the operations center in Columbus, Ohio and is full time, 8 hours per day (weekend availability & evening availability).
Job duties and responsibilities:
- gather information from new and prospective clients that may include medical history, criminal history, event reports and investigation findings
- record the client's history and why they are seeking legal services
- reassure clients who are confused, hurt or scared and asks thoughtful questions to gain as much relevant legal information as possible
- Ensure forms have the proper signatures and that they're filled out correctly
- Help train and support other agents on the team when needed
- Keep all information confidential
- Coordinate schedules and appointments
- Obtain insurance or billing information
- Process paperwork
- Answer incoming inquires via phone, fax or email while taking note of important information
- Follow up with clients and sharing vital information
- Must have a high school diploma and/or GED
- Must have legal experience, customer service, contact center experience or related field experience
- Must have exceptional people skills and enjoy meeting and talking on the phones
- Must have excellent customer service skills
- Must have excellent oral and written communication skills
- Must have excellent computer skills
- Must have excellent attention to detail
- Must have good temperament and a high standard of ethics
- Health Insurance
- Paid time off
-
Legal Intake Specialist
6 days ago
Columbus, United States The Wright Legal Group Full timeDescriptionOur law office is growing fast and we're searching for a full-time legal intake specialist to help us succeed! You'll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of...
-
Legal Intake Specialist
5 days ago
Columbus, United States The Wright Legal Group, LLC Full timeJob DescriptionJob DescriptionOur law office is growing fast and we’re searching for a full-time legal intake specialist to help us succeed! You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cases, and helping our lawyers manage their...
-
Legal Intake Specialist
1 month ago
Columbus, United States De Novo Review Inc Full timeLeading and innovative plaintiff's trial law firm is looking for an experienced and charismatic Intake Specialist to join their operations call center team. The Intake Specialist must be experienced in client relations and must understand the key role that they play in being the first person that clients will speak with when calling in. They will be...
-
Legal Intake Specialist
4 weeks ago
Columbus, United States De Novo Review Inc Full timeLeading and innovative plaintiff's trial law firm is looking for an experienced and charismatic Intake Specialist to join their operations call center team. The Intake Specialist must be experienced in client relations and must understand the key role that they play in being the first person that clients will speak with when calling in. They will be...
-
Legal Intake Specialist
1 month ago
Columbus, United States Denovo Review Full timeJob DescriptionJob DescriptionLeading and innovative plaintiff’s trial law firm is looking for an experienced and charismatic Intake Specialist to join their operations call center team. The Intake Specialist must be experienced in client relations and must understand the key role that they play in being the first person that clients will speak with when...
-
Intake Specialist
7 days ago
Columbus, United States Ohio State Legal Services Association Full timeLegal Aid of Southeast and Central Ohio (LASCO)'s mission is to provide civil legal aid and advocacy to overcome unfairness and injustice, reduce poverty, and increase opportunity. LASCO is the new name for two long-standing legal aid programs, The Legal Aid Society of Columbus and Southeastern Ohio Legal Services, which merged in January 2024. The programs...
-
Intake Specialist
7 days ago
Columbus, United States Ohio State Legal Services Association Full timeLegal Aid of Southeast and Central Ohio (LASCO)'s mission is to provide civil legal aid and advocacy to overcome unfairness and injustice, reduce poverty, and increase opportunity. LASCO is the new name for two long-standing legal aid programs, The Legal Aid Society of Columbus and Southeastern Ohio Legal Services, which merged in January 2024. The programs...
-
Intake Specialist
2 weeks ago
Columbus, United States Dream an Blessing Consulting LLC Full timeJob Title: Intake Specialist Job Summary: We are seeking a highly organized and detail-oriented Intake Specialist to join our team. The Intake Specialist will play a critical role in our organization by overseeing the intake process for new clients and ensuring all required information is accurately collected and documented. The ideal candidate should have...
-
Legal Intake Contact Center Agent
5 days ago
Columbus, United States Denovo Review Full timeJob DescriptionJob DescriptionLeading and innovative plaintiff’s trial law firm is looking for an experienced and charismatic intake team member to join the operations call center team. Candidates must be experienced in client relations and must understand the key role that they play in being the first person that clients will speak with when calling in....
-
Intake Specialist
2 weeks ago
Columbus, United States Acloche Staffing Full timeJob Description Position Title: Intake Specialist Position Reports to: Front Office Coordinator Position Summary: This position is full time Intake Specialist position that rotates through multiple office operations positions to support the practice. The primary responsibility of this role is to provide excellent service to our patients on the phone, and in...
-
Intake Specialist
2 weeks ago
Columbus, United States Acloche Staffing Full timeJob Description Position Title: Intake Specialist Position Reports to: Front Office Coordinator Position Summary: This position is full time Intake Specialist position that rotates through multiple office operations positions to support the practice. The primary responsibility of this role is to provide excellent service to our patients on the phone, and in...
-
Intake Specialist
3 weeks ago
Columbus, United States The Reserves Network Inc Full timeJob DescriptionJob DescriptionWhen you step into this Intake Specialist role, you unlock endless possibilities to provide exceptional administrative support. Your administrative expertise will strengthen a productive environment focused on quality.This position offers a unique opportunity to contribute to a team dedicated to advocating for justice and...
-
Business Intake
2 weeks ago
Columbus, United States UB Greensfelder LLP Full timeUB Greensfelder LLP is an AM Law 200, super-regional firm law firm focused on exceeding client expectations and delivering superior, customized legal solutions. Created in 2024 through the merger of Ulmer & Berne LLP and Greensfelder, Hemker & Gale, P.C., the firm's 275 lawyers advise regional, national, and global businesses on a wide range of legal...
-
Licensed Intake Coordinator
2 weeks ago
Columbus, United States Family Solutions USA Full timeJob DescriptionJob DescriptionPOSITION SUMMARY: This position is primarily responsible to contact persons referred for services within 24 hours. Implements strictly FSOH no wait time policy. Conducts initial intake activities according to FSOH protocol.Conducts a thorough assessment and completes a Diagnostic Assessment report. The assessment must reflect...
-
Legal Assistant
1 week ago
Columbus, United States LHH Full timeIntellectual Property Legal Administrative AssistantLHH Recruitment Solutions is seeking a highly organized and detail-oriented Legal Administrative Assistant to support our client's Intellectual Property team. You'll manage all aspects of their trademark practice, ensuring exceptional client service and efficient operations.Schedule: Full-time, onsite...
-
Legal Specialist Sr.
5 days ago
Columbus, United States Elevance Health Full timeDescription Location: Elevance Health supports a hybrid workplace model (virtual and in-office) with PulsePoint sites used for collaboration, community, and connection. This includes remote work and 1-2 days in office per week. Candidates must reside within a 50-mile or 1-hour commute each way of a relevant Elevance Health location....
-
Evidence Intake Technician
2 weeks ago
Columbus, United States State of Ohio Full timeABOUT US: Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens. WHAT YOU'LL DO: Ohio Department of Public Safety - Ohio State Highway Patrol Report In Location - 1583 Alum Creek Drive, Columbus 43209 Hours Worked - 8:00AM to 5:00PM; MAY BE SUBJECT TO...
-
Evidence Intake Technician
2 weeks ago
Columbus, United States Ohio Department of Commerce Full timeABOUT US: Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens. WHAT YOU'LL DO:Ohio Department of Public Safety - Ohio State Highway Patrol Report In Location - 1583 Alum Creek Drive, Columbus 43209 Hours Worked - 8:00AM to 5:00PM; MAY BE SUBJECT TO...
-
Delivery Operations Specialist
7 days ago
Columbus, United States Alliance Data Card Services Full time**It's fun to work in a company where people truly BELIEVE in what they're doing****!** ****Job Summary**** **** **** This position is currently available for work at home to candidates that reside in the following states: Ohio The Specialist, Delivery Operations role is responsible for leading and providing direction, solutions and education for their job...
-
Evidence Intake Technician
2 weeks ago
Columbus, United States Ohio Department of Developmental Disabilities Full timePrimary Location :United States of America-OHIO-Franklin County-Columbus Work Locations :HP Crime Lab1583 Alum Creek DriveColumbus43209 Organization :Public SafetyClassified Indicator:ClassifiedBargaining Unit / Exempt:Bargaining Unit Schedule :Full-timeWork Hours:See Work Hours BelowCompensation:$22.02 per hour Unposting Date :Ongoing ...