Operations Manager
1 week ago
Title: Operations Manager at The UPS Store Howard Beach #6495
Job Summary:
The Operations Manager at The UPS Store is responsible for overseeing the day-to-day operations of the stores. This individual will lead a team of employees and ensure that all store operations run smoothly and efficiently. The ideal candidate for this role will have strong managerial and organizational skills, a customer service mindset, and the ability to thrive in a fast-paced environment.
Compensation & Benefits:
This is a full-time, salaried administrative position with a total compensation of $62000 to $65000 per year. Compensation will be paid biweekly. Benefits include , paid time off, 401K and opportunities for career advancement.
Responsibilities:
- Manage and lead a team of employees by providing guidance, training, and support to ensure a high level of customer service and efficiency
- Oversee daily store operations, including opening and closing procedures, inventory management, and cash handling
- Monitor and analyze store performances to identify areas for improvement and implement strategies to increase sales and profitability
- Ensure compliance with company policies and procedures, as well as any local, state, or federal regulations
- Maintain a clean and organized store appearance at all times
- Develop relationships with customers and local businesses to promote the store and its services
- Manage the hiring, training, and scheduling of employees to ensure adequate staffing levels at all times
- Collaborate with other store managers and corporate headquarters to implement new initiatives and procedures
- Handle customer inquiries and escalations, and resolve any issues that may arise
Requirements:
- High school diploma or equivalent; Bachelor's degree preferred
- Minimum of 2 years of experience in a management role, preferably in a retail or customer service environment
- Strong leadership, communication, and problem-solving skills
- Proficient in Microsoft Office and point-of-sale systems
- Ability to work a flexible schedule, including weekends and holidays, as needed
- Must be able to lift up to 50 pounds and stand for extended periods of time
- Knowledge of UPS shipping procedures and services is a plus
EEOC Statement:
The UPS Store is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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