![Candela Medical](https://media.trabajo.org/img/noimg.jpg)
Dispatcher
4 weeks ago
Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies. The Company's technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin's appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring and other common indications.
Candela develops products for the global aesthetic market. These products begin as concepts developed by Candela's world-class team of scientists and engineers or as acquired or licensed technologies that Candela then completes the development and/or commercialization of. These programs are supported by Candela's global clinical, regulatory, and quality teams and are managed through our Product Development Process (PDP) and Quality Management System (QMS)
The Company's headquarters are in Marlborough, Massachusetts, US, with and additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific, and Europe. Products are sold direct in 18 countries worldwide and through distributors in over 60 others and are supported by field service, clinical education, marketing development organizations and distributorship arrangements.
Essential Job Functions
- Schedules and coordinates installations, emergency calls, shows, workshops, preventive maintenance, and repairs on Candela products utilizing ServiceMax (Salesforce)
- Research unit status to determine the service call type (i.e. warranty, contract or T&M)
- Insures the receipt of all required documentation prior to dispatching service
- Informs field engineers of the type and location of the service call
- Keeps customers informed of changes to dispatching plans
- Reviews and processes all paperwork. Keeps records of all service calls.
- Updates the service computer database
- Role will be working Eastern Time Zone 8:30 to 5:15 PM EST
- Remote- Home Office or Marlborough Location
- This position requires at least (5) years' experience in a customer service environment.
- Must have some knowledge of computer systems as well as good organizational skills.
- Must be able to pay strict attention to detail.
- Excellent communication skills are essential.
This job description is not all inclusive and is intended to capture a majority of the job functions. Special projects and other tasks may be required by management.
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