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Field Service Technician

3 months ago

Castle Rock, United States B&D Resources Corp Full time

Benefits:

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Our ideal Service Technician is meticulous as well as punctual. You strive to provide a great customer experience by arriving on-site on time, accurately diagnosing problems, and completing repairs quickly. B&D Resources Field Service Technicians personally go to our customers' locations for routine, preventative maintenance, emergency, and equipment installations. Our Field Service Technician works with our Senior Service Representative, who will have spoken to our client concerning the initial issue/service at hand. The Field Service Technician communicates closely with the Senior Service Technician to ensure the services are administered. We're searching for someone who enjoys being dependable and enjoys attention to detail.

Responsibilities

Provide service and customer support during field visits or dispatches

Manage on site repairs, maintenance, troubleshoot, test tasks, and installations

Diagnose errors, hydraulic, electrical and mechanical problems and determine proper solutions

Produce timely and detailed service reports

Document processes

Operate vehicle in a safe manner

Follow all company’s filed procedures and protocols

Cooperate with technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings

Build positive relationships with customers

Key Qualifications

Proven Field Service experience

Proficiency in hydraulic, mechanical, and electrical field

Ability to troubleshoot, test, repair and service technical equipment

English and computer proficiency required

Willingness to travel, including weekends

Valid Driver's license and a clean driving record

Ability to multitask, communicate and execute clearly

Capacity to work flexible shifts and to adapt to changing work schedules

Highly motivated self-starter that is able to work independently, meet deadlines and handle various tasks at one time in an ambiguous and dynamic environment

Prior experience or service to the food and packaging industry is advantageous

Covid Vaccination

Education & Experience

+5 years of field service experience

Soft Skills

  • Organized, attentive to detail & functions with a high degree of accuracy

  • Ability to analyze and solve problem effectively

  • Excellent communication skills (verbal and written)

  • Knowledge and understanding of computer applications

Physical Requirements

  • Will sit, stand or walk short distances for up to 8 hours per day

  • drive up to 8 hours a day

  • Will exert up to 50 pounds of force to lift, push or pull on a seldom basis

  • Required to use hands to grasp, lift, handle, carry objects

  • Must be able to comply with all safety standards and procedures

  • May reach above shoulder heights and below the waist on a frequent basis

  • May stoop, kneel, or bend, on an occasional basis

Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required.

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Supplemental pay types:

Commission

Work Location: HeadQuarters / On the road