System Administrator
1 week ago
Demonstrate strong customer service skills to provide phone support including:o Listening to the customer to gain an accurate understanding of the situationo Being empathetic to the customer
Situation and having a sense of urgency to resolve the issueo Producing accurate, detailed documentation at the client, problem and incident levelo Resolving conflict
Responsible for high quality end-user technical support, related to enterprise software and hardware ? Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment. ? Under general oversight, provides after hours and weekend support as needed.? The position requires attention to detail, follow through, teamwork focus and positive attitude. ? An understanding of technology and the ability to apply that knowledge to support all existing systems ? Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person? Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations? Provides investigation, diagnosis, resolution, and recovery for hardware/software problems? Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Competencies:
Digital : Windows Virtual Desktop, Desktop Management - Infrastructure Services (IS)
Assistive technology, JAWS, ZoomText, Fusion, NVDA, Dragon, Duxbury, Kurzweil
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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