Veterinary Technician/Veterinary Assistant Lead

3 weeks ago

Snohomish, United States Pilchuck Veterinary Hospital Full time
Description

Position at Pilchuck Veterinary Hospital

Veterinary Technician/Veterinary Assistant Lead

Pilchuck Veterinary Hospital

Snohomish, WA

More than a word, care is present in everything you do. At Pilchuck Veterinary Hospital, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you'll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.

And, we have plenty of fun along the way

Who we are:

At Pilchuck Veterinary Hospital, we offer primary care and 24/7 emergency services for dogs, cats, horses, and some small ruminants. We are a large multi-departmental hospital with 20 Doctors and 85 Support Staff Members. Our integrative medicine department provides rehabilitation services for small animals and acupuncture and chiropractic for both large and small animals. We also serve as the primary specialty referral center for horses in the region with both board-certified internal medicine and surgery specialists. We are proud to be AAHA certified.

Pilchuck Veterinary Hospital has been serving Snohomish and surrounding areas since 1963, offering extensive resources to the veterinary community of the Pacific Northwest.

Job Purpose:

Veterinary Technician / Assistant Lead possesses level 2 skills, duties, and knowledge base, plus additional clinical and communication expertise, with the focus of advancing your skills and knowledge base. The Lead serves as a part of the leadership team and builds on management proficiencies and skills. The Lead implements the scheduling of the nursing operations team and efficiently directs workflow, in addition to performing level 2 duties. The Lead collaborates with the veterinary medical healthcare team to deliver optimum patient care and excellent client experience.

Responsibilities include but are not limited to:

Clinical Skills
  • Proficient in safe, minimal-stress patient handling and restraint, including fear-free techniques.
  • Expertise in patient care including:
  • Patient assessment procedures, including history and physical exam
  • Administer prescribed treatment and medications, including all modes of administration techniques
  • Advanced placement and maintenance of peripheral IV catheters; management of IV fluid therapy
  • Observe, assess, monitor, and report symptoms and condition of patients
  • Provide proficient and advanced nursing care including ensuring patient comfort, cleanliness, nutrition, and thermoregulation, including care of recumbent patients
  • Advanced knowledge and skills for pain assessment and management
  • Set up for and assist with procedures
  • Advanced knowledge of administration and monitor sedation and anesthetic procedures
  • Advanced knowledge in diagnostic specimen collection and processing, operation, and troubleshooting of hospital lab equipment
  • Advanced skill in venipuncture
  • Proficient navigation of PIMS
  • Advanced proficiency in pharmacy skills: medication dose calculation, fill and label prescriptions
  • Reconstitute/dilute drugs
  • Controlled substance documentation
  • Advanced knowledge of all surgical procedures and recovery procedures
  • Proficient in aseptic and sterile technique
  • Consistently make useful recommendations relevant to patient needs and treatment
  • Provide leadership in emergency situations
  • Advanced knowledge and skill with diagnostic imaging including:
  • Safely obtain diagnostic radiographs using proper technique and positioning, including extremities, spine, special orthopedic, and contrast studies
  • Proficient operation of ultrasound machine, identify structures and presence/absence of fluid; protect probe
  • Advanced operation of and care for endoscope and other diagnostic equipment
  • Advance knowledge and skill in training and education of all team members
Management:
  • Ensure appropriate standards of patient care and client service are maintained
  • Prepare and manage the schedules for the veterinary medical support team
  • Ensure training and onboarding of veterinary medical support team
  • Oversee KPIs and performance evaluation for veterinary medical support team
  • Conduct GROW sessions with support team
  • Ensure efficient and effective workflow, coordinate with other hospital departments
  • Develop goals, objectives, and deadlines for the team and clearly communicate to the team and ensure others know their role in achieving them
  • Work with leadership team to achieve budget targets and goals
  • Mentor and engage veterinary medical team to ensure productivity and high morale, foster professional development and personal growth
  • Represent the veterinary medical support team on the leadership team
  • Lead in a manner that promotes strong employee satisfaction and retention
  • Resolve routine personnel issues and problems and provide guidance in resolving interpersonal conflict
  • Model and mentor professionalism and accountability
  • Foster a positive, collaborative working environment and build team rapport
  • Handle client complaints
  • Identify opportunities to improve revenue, client retention/satisfaction
  • Oversee Department cleanliness and organization; equipment maintenance/repair; medical inventory management
  • Identify medical or employment issues to leadership as needed
Medical Knowledge:
  • Advanced knowledge in medical terminology and abbreviations, verbal and written
  • Advanced knowledge in anatomy and physiology of all major body systems
  • Thorough knowledge of disease processes, typical signs and symptoms, diagnostics, and recommended treatment
  • Thorough knowledge of preventative and medication, including indications, contraindications, interactions, MOAs, fluid therapy principles; knowledge of sedatives, anesthetic, and reversal agents
  • Proficient clinical correlation of abnormal lab results with disease processes
  • Proficient and advanced critical thinking skills
  • Advanced knowledge of animal behavior
  • Advanced knowledge in medical math and calculations
Communication Skills:
  • Clear, effective, and timely communication of patient information and/or status with members of the healthcare team
  • Communicate and coordinate with clients and other veterinary practice team to obtain relevant patient record
  • Observe patient/client privacy, including all social media networks
  • Advanced client communication and education:
  • Explain procedures and recommendations including wellness and preventative care illness or emergency care
  • Present diagnostic and treatment plans/recommendations and clearly convey service value
  • Obtain consent for diagnostics and treatment plan
  • Explain procedures to clients; overview DVM's recommendations, diagnosis, and prognosis
  • Present treatment plans and clearly convey service value
  • Provide follow-up communication with client on general patient progress
  • Model and mentor exceptional team communication skills, leadership
  • Maintain healthy working relationships, through open communication, conflict competence and emotional intelligence
Qualifications:
  • 1-2 years experience working as a veterinary technician / assistant
  • Possess Level 2 skills, duties, and knowledge base
  • Preferred: prior experience as a lead / supervisor, in a management position
  • Availability to work all shifts, including weekends
  • Ability to meet essential job function attributes including:
  • Ability to routinely lift 40+ pounds; ³ 50 pounds with assistance
  • Frequent / extended standing, kneeling, bending, crouching, reaching - often in awkward positions
  • Exposure to all types of hazard situations/chemicals, including chemotherapeutic agents, anesthetic and sterilant gases, radiant energy, infectious diseases, potentially irritant cleaning solutions, potentially aggressive animals
  • Satisfy state and national credentialing requirements as needed


At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

Compensation negotiable based on credentials and experience with a salary range of $23 - $27 / hour. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

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