Clinical Program Supervisor

Become a Vital Member of Our Team at Health Connect America

At Health Connect America, we lead the charge in delivering mental and behavioral health services to individuals and families nationwide. Our commitment is to provide essential support directly to those who need it, whether in the comfort of their homes, within their communities, or in our welcoming office settings. We take pride in fostering connections that enable clients to pursue self-improvement and enriching lives. Join us in making meaningful impacts each day by creating quality, affordable opportunities for individuals and families to realize their full potential in a nurturing environment.

Your Role

The Clinical Program Supervisor will take charge of overseeing and managing clinical services and staff dedicated to client treatment services. You will play a crucial role in leading various aspects of clinical delivery, including budgeting, marketing, recruitment, and supervision.

• Communicate clearly with clients, staff, and partners to address inquiries and resolve concerns.
• Assign caseloads and help identify hiring needs.
• Coordinate and conduct training sessions for staff to enhance their skills continually.
• Support staff development in partnership with the Program Director.
• Perform supervisory duties as directed by the Program Director.
• Provide one-on-one clinical supervision to direct care staff while maintaining documentation.
• Facilitate day-to-day clinical operations, including crisis management.
• Lead staff meetings to improve communication and teamwork.
• Assist in preparing the annual budget and reviewing monthly financial reports.
• Contribute to the annual strategic plan development.
• Engage in marketing initiatives aligned with regional strategies.
• Build and nurture relationships with referral sources for service delivery improvement and growth.
• Ensure compliance with state regulations and accreditation standards.
• Assist in recruiting and hiring qualified staff.
• Oversee clinical documentation processes and ensure timely completion.
• Manage client authorization requirements effectively.
• Adhere to company policies and procedures diligently.
• Deliver direct services to families, as necessary.
• Participate in quality assurance and improvement activities and audits.
• For those overseeing Family Centered Treatment (FCT) or Fostering Solutions (FS) services:

1. Obtain certification in the relevant evidence-based practices within the first year of employment.
2. Complete required training on schedule.
3. Lead the regional training schedule and conduct team meetings.
4. Coordinate the training and orientation of new service providers according to guidelines.
5. Manage training related to the Wheels of Change course implementation.
6. Guide the clinical model implementation and provide feedback on performance.
7. Support staff in achieving service delivery requirements as directed.
8. Work closely with programs' leadership to foster effective communication and resolution.
9. Complete necessary training to meet compliance standards.
10. Conduct weekly reviews of client documentation, ensuring quality and accuracy.

Qualifications

• Mandatory:

1. Master's degree in a human services discipline such as Social Work, Psychology, Counseling, etc.
2. Minimum two years of experience working with children, including internships or volunteer work.

1. NC and VA: Must register as a Qualified Mental Health Professional (QMHP).
2. MS: Provisional certification as a Community Support Specialist required.
3. AL: Clinical practicum completion necessary.

1. Experience in supervising staff is advantageous.
2. Certifications in Family Centered Treatment or Fostering Solutions are a plus.
3. Holding or on the pathway to obtain professional licensure is preferred.

Why Join Us?

• We value work-life balance and employee well-being.
• Flexible scheduling and access to an Employee Assistance Program offering annual counseling sessions.
• Full-time employees enjoy generous paid leave, holidays, and a robust benefits package that includes medical, dental, and vision options.
• Additional benefits include Health Savings Accounts with company contributions, retirement plans, and various assistance programs.

Join us at Health Connect America, where your contributions make a significant difference in the lives of others. Apply now to become part of our dynamic and supportive community

Employment is contingent upon passing a comprehensive background check. Health Connect America is an Equal Opportunity Employer. We invite applicants from all backgrounds, irrespective of race, color, religion, sex, orientation, national origin, age, or disability, to apply.