RTO Clerk

Location: Mt. Airy, NC, Hybrid option

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers, truck and van accessories, carports, playhouses, chicken coops, and dog houses. We serve our residential, commercial, fleet, and government customers through our 150+ retail store locations in eighteen states, supported by our corporate offices (in Mount Airy, NC, and Cobden, IL), distribution centers, and strategically located manufacturing facilities.

Job Summary:

The RTO Clerk position is located at the Leonard Mt. Airy, NC Customer Service Center (CSC), with operations in the U.S., and has overall responsibility for processing Rent-to-Own (RTO) applications, preparing contracts, tracking payments, maintaining accurate records, and providing exceptional customer service to support the smooth operation of the RTO program. This position reports directly to the RTO Accounting Manager and does not have direct reports.

Job Responsibilities:

• Assists customers with RTO inquiries, explaining program details, eligibility requirements, and payment options.
• Collects and reviews RTO applications, ensuring completeness, accuracy, and compliance with company policies and procedures.
• Prepares RTO contracts and lease agreements accurately and efficiently, incorporating terms, conditions, and payment schedules.
• Obtains required signatures, explains contract terms to customers, and provides copies of contracts for customer records.
• Receives and processes RTO payments from customers, accurately recording payments in the system and providing receipts as needed.
• Monitors payment schedules and follows up with customers on late or missed payments, adhering to company policies and procedures.
• Maintains organized and accurate records of RTO contracts, payments, and customer correspondence, ensuring compliance with data protection regulations.
• Generates reports and summaries of RTO transactions, contract status, and payment history as needed for management review.
• Provides excellent customer service to RTO customers, addressing inquiries, resolving issues, and assisting with account management.
• Collaborates with sales staff, customer service representatives, and management to ensure a seamless and positive experience for RTO customers.

Requirements

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies (skills, knowledge, and abilities):

• Strong attention to detail, with the ability to accurately process paperwork, maintain records, and follow established procedures.
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers and colleagues.
• Proficiency in computer applications, including Microsoft Office suite and database software.

Education/Experience Requirements:

• Must PASS a background and a drug test.
• High school diploma or equivalent; additional education or training in business administration or related field is a plus.
• Proven experience in administrative support roles, preferably in a retail or customer service environment.

Travel:

• This position does not require travel.

What does Leonard Offer?

• Competitive salary compensation role.
• Competitive benefits package.
• 401K with a company match.
• Paid days off: holidays and vacation.
• Continuous training and growth opportunities to build your career with Leonard.

Physical Requirements:

• Extended periods of sitting at a desk while processing paperwork, entering data into computer systems, and interacting with customers via phone or email.
• Proficiency in using computers and keyboards to input data, prepare documents, and communicate with customers and colleagues.
• Ability to read and review documents, contracts, and customer information with accuracy and attention to detail.
• Effective verbal and written communication skills to interact with customers, sales staff, and management in a professional manner.
• Ability to hear and talk.
• Ability to move about inside the office to access filing cabinets, office machinery, etc.
• Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Requires close vision for computer work and reviewing correspondence.
• Work is performed in a controlled office, with noise levels within acceptable safety levels, paper dust, etc.

The Company is an Equal Opportunity Employer. It is the policy of the Company to administer employment based solely on an individual's qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, political affiliation, marital status, or any other characteristic protected by federal, state, or local law.

---