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CA - Field Network Tech I

2 months ago

Omaha, United States ObjectWin Technology Full time
Job Title: CB Fulfillment Tech
Location: Omaha, NE
Duration: 06 Months

  • The individual is needed to start as soon as selected.
  • Below is a list of standard tools needed for this role. There could be some additional tools identified once they start but this would be a good place to start. We could potentially supply some of these if they don't have everything.
  • Cordless Drill with assorted bits
  • Phillips and Standard Screw Drivers
  • Assorted Nut Drivers
  • Wire Strippers
  • Crimping Pliers for DC wire terminations
  • Needle Nose Pliers
  • Electrician Scissor/Snips
One Click Fiber Optic Cleaners for SC and LC connector types

The CB Fulfillment Tech is responsible for configuring aggregate devices, routers, optical access, NID and/or DWDM equipment that carries video, data, and/or telephony traffic. Utilizes various applications for implementation, service, test and acceptance (Remedy, Procomm Plus, Secure CRT, WebZing, Client.) CB Installation
  • Under supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC.
  • Initially activates electronics by powering up the equipment via 48V or AC to ensure service.
  • Loads configuration from Engineering work package on customer premise equipment.
  • Performs customer CPE testing on-site.
  • Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
  • Coordinates equipment pick up with boundary partners.
  • Creates, updates and closes Remedy tickets and coordinates with change control as needed.
  • Plans daily route, requisitions equipment and supplies and stocks vehicle.
  • Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
  • Complies with all safety procedures and policies.
  • Identifies and sorts equipment needed for work orders.
  • Configures CPE in warehouse prior to installation at customer premises.
  • Ensures appropriate iOS upgrade is applied.
  • Performs basic functional testing of equipment to eliminate out of box failures.
  • Follows labeling standards for labeling all equipment, terminal ID (TID), circuit tags, cabling required for the job.
  • Pre-stages equipment per work order in preparation for installation at the Fulfillment Stage Center.
  • Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
  • Assists with initial turn-up of CPE equipment.
  • Performs other duties specified by FE&O Leadership
  • Tests and verifies services in conjunction with the install team.
  • Performs AS-BUILTS to Access Engineering, Design and Construction
  • This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
SHOUT Notification Level Tech Ops - Engineering (Alcatel-Client SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG - Engineering CB Access
Required
  • High School Diploma, GED or related experience
  • 1+ year experience in a related field (e.g. technical support, installation and maintenance).
  • Working knowledge of IP, Ethernet, SONET, DWDM, Video and telephone technologies.
  • Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
  • Valid local State Driver's License and driving record that meets Cox standards

Preferred
  • AA/AS degree or Technical Certification in related discipline desired (Technical Operations)
  • 1 year experience in troubleshooting layer I, II & III networks
  • Prior commercial installation experience; technical support experience