Senior Account Representative

Medline Industries has an immediate opening for a Senior Account Representative in the Dynacor product division This position will be based out of our Williamston, MI location and will offer a hybrid model of work.This person is the main resource supporting internal Acct Rep team for Product Support and end to end kitting process questions. The Senior Account Representative will act as the first point of escalation for account rep team, plan and prep formal training classes for new team members and other new employees in Kitting when requested. Identify continued education training for all team members, by creating or updating training docs, bring in guest speakers from other product divisions. Perform and document monthly audits for Quality for Supervisor review.
Territory Management alignment designated to Support Sales Reps across all Medline classes of trade, both domestic and international. Create and manage custom pack programs, margin improvement, and key customer initiatives from start to execution. Manage daily quoting, pack sampling, contract approval, new item creation, and/or large project execution with minimal guidance. Apply organization and attention to detail to ensure accurate prioritization to meet Sales commitments. Projects include pack reviews, standardization projects, formal RFP’s, informal RFP’s, large quoting projects and BOM maintenance, and ad hoc divisional needs. Serve as a subject matter expert, demonstrating understanding of end-to-end kitting process, making decisions on sourcing new items, offering alternative components, driving margin improvement; the accuracy of these decisions directly impacts the profitability of the quoted kits. Manage multiple ongoing projects, using multiple systems and tools to support sales activities and contribute to the implementation of strategic objectives. Major Responsibilities:

Identify and/or lead, coordinate, document process improvements and training documents to support team maintain high quality service to our Sales Representatives and Customers. Provide accurate technical guidance on more complex issues, develop solutions and implement action plans. Intervening when gaps in support are evident between internal/Sales/Customers.

Managing special/unique/escalated Customers, help design internal support process by identifying limitations along with needs through implementation.

Initiate collaboration with Product Manager, Master Data, Sample Room, Production Control, and additional departments as needed on unique requests, initiatives and future state goals.

Standard Reporting and Data Analysis for internal and external teams, identifying outliers and data discrepancies.

Identifying needed system gaps, gathering feedback from peers, offering solutions to management. Testing system enhancements (UAT testing) For Bugs, Stars, and enhancements with I.S. PC Apps team.

Partner with Sales to ensure all required information is received in order to begin quoting process including customer, IDN, GPO requirements. Review various customer provided data to determine Kitting division should quote, ultimately driving sales growth and profitability across each business unit. Use knowledge and skills to determine tray type, component cross-reference, and tray structure with full understanding of implications both clinically and internally. Demonstrate this knowledge by cross-referencing competitive trays and components to create quotes, provide samples, and initiate set up in manufacturing system.

Collaborate with other divisions, departments, and Sales to keep the quote opportunity moving forward; including an internal review of cost impact, missing contract prices, ensuring division minimums are met or offering alternative cost savings opportunities. Work with Sales and communicate quote updates to keep financials accurate. Educate Sales Reps and Product Managers on value of custom kitting, costing, pricing, life cycle of kitting, divisional initiatives and brand preference. Cross-reference and validate data using multiple systems/tools applicable to the division and manufacturing location. Identify components that require sourcing to evaluate if we should source or offer an alternative based on type of item and opportunity. Utilize Component Sourcing Specialist and/or contact vendors for pricing, unit of measure, order minimums, and other details needed to provide an accurate costed quote.

Track and maintain details of all open business priorities, status updates, and due dates from beginning to end. Respond to issues, questions, communicate and align with Sales when timelines and strategy require revision. Fulfill ad-hoc custom requests as needed. Ensure turn-times are on track and inform the Supervisor if deadlines cannot be met. Provide inputs to regular internal track logs. Submit sample requests for components and finished goods. Identify substitutions; request inventory from other locations/sources, communicate and coordinate with needed parties.

Work with external teams of Sales Reps, Sr. Sales Specialists, Sales Management, Clinical team, IDN team, Customers, and Vendors. Work with other internal teams- Sample Room, Master Data, Project Team, Peri-op Team, Marketing, Supply Chain, Production, Warehouse, Quality, Engineering, Business Systems and other Product Divisions. Partner with internal and external teams to clarify component details for accurate quoting to feed to production. Identify and implement process improvement methods within current and new business processes. Responsible for BOM Management and maintenance to ensure business initiatives are implemented to reduce risk and delay to Supply Chain consistency.

Education

• High school diploma or equivalent.

Relevant Work Experience

• 2 years of Account Rep or similar role

Additional

• Advanced Microsoft Office: Word, Excel, Access, Outlook. Ability to process all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions. High level of attention to detail required for accuracy. Outstanding oral & written communication required for internal/external customers. Excellent customer service skills Works well independently & with team in order to accomplish team objectives.

• Excellent organization and communication skills with the ability to work well under pressure

• Experience in controlling and coordinating concurrent tasks/projects, competing priorities and critical deadlines.

Preferred Qualifications:

• Bachelor’s degree in relevant field.
• Previous experience, designating work, coaching, motivating, training and directing people
• Working knowledge of Quote System, Microsoft Access, Microsoft Excel, SAP, AS400

Benefits
Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, pleaseclick here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/ handicap status or any other legally protected characteristic.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore ourDiversity, Equity and Inclusion page.

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