Strategic Solutions Analyst

4 weeks ago

Louisville, United States Waystar Full time
ABOUT THIS POSITION

The Strategic Solutions Analyst will act as a liaison between Waystar and our most strategic clients and partners. This is accomplished by handling inbound inquiries by phone and email, as well as conducting proactive analysis of assigned clients and partners. The ideal candidate understands the importance of professionalism when working with high profile clients and partners and can prioritize in order to complete tasks with the needed sense of urgency.

WHAT YOU'LL DO

  • Provides analytical support through the analysis and interpretation of data
  • Provides overall support needs for defined set of strategic clients and partners
  • Serves as an escalated point of contact for defined set of strategic clients and partners
  • Provides analytical support for multiple projects simultaneously, establishes timelines, and coordinates with internal and external resources
  • Builds positive, long lasting, rapport with defined set of strategic clients and partners
  • Provides industry or company knowledge and expertise as appropriate
  • Identifies opportunities for improvement as it relates to how strategic clients and partners use Waystar solutions; consults on Waystar best practices
  • Works cross-functionally to achieve long term solutions to strategic client and partner issues or requests.
  • Sometimes travels onsite to visit assigned strategic clients and partners
  • Provides ongoing training to the defined set of strategic clients and partners on Waystar solutions and educates on available resources
  • Acts as pro-team member and SME (Subject Matter Expert) for Waystar products and applications
  • Leads strategic client and partner conference calls related to open case reports, training needs, complex account customizations and/or escalated issues
  • Strives to meet and exceed Service Level Agreements between Waystar and strategic clients and partners
  • Develops, prepares and analyzes reports for management review, and presents to various levels of management
  • Performs miscellaneous job-related duties as assigned by Client Success leadership


* Strives to meet and exceed Service Level Agreements between Waystar and strategic clients and partners
* Develops, prepares and analyzes reports for management review, and presents to various levels of management
* Performs miscellaneous job-related duties as assigned by Client Success leadership

WHAT YOU'LL NEED
  • 4-year bachelor's Degree is required
  • Experience working in healthcare, whether it be medical billing, coding, administration, etc. is preferred
  • Experience building and managing relationships, including interacting with all levels of management (both internally and client-facing)
  • Exceptional client service skills
  • Technically savvy with excellent troubleshooting and analytical skills
  • Ability to execute and prioritize a large number of tasks in a fast-paced environment
  • Working knowledge of EDI files is preferred
  • Strong sense of urgency
  • Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word
  • Possess process and change management skills
  • Ability to work independently and to participate in cross-functional teams
  • Self-starter/critical thinker
  • Self-accountable
  • Professional, effective, and clear communication skills (written and oral)
  • Strong conflict resolution skills
  • You need to be focused- Waystar employees have an obsessive zeal about people and innovative solutions
  • Can you make it happen? You should work efficiently and be accountable for your results
  • We need your best work, always - At Waystar we work with facts and communicate clearly and respectfully
  • Team Player - You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees


ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS
  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups


Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  • Strategic Solutions Analyst

    1 month ago

    Louisville, United States Waystar Full time

    ABOUT THIS POSITION The Strategic Solutions Analyst will act as a liaison between Waystar and our most strategic clients and partners. This is accomplished by handling inbound inquiries by phone and email, as well as conducting proactive analysis of assigned clients and partners. The ideal candidate understands the importance of professionalism when working...

  • Strategic Solutions Analyst

    1 month ago

    Louisville, United States Waystar Full time

    ABOUT THIS POSITION The Strategic Solutions Analyst will act as a liaison between Waystar and our most strategic clients and partners. This is accomplished by handling inbound inquiries by phone and email, as well as conducting proactive analysis of assigned clients and partners. The ideal candidate understands the importance of professionalism when working...

  • Strategic Solutions Analyst

    2 weeks ago

    Louisville, United States Waystar Full time

    ABOUT THIS POSITION The Strategic Solutions Analyst will act as a liaison between Waystar and our most strategic clients and partners. This is accomplished by handling inbound inquiries by phone and email, as well as conducting proactive analysis of assigned clients and partners. The ideal candidate understands the importance of professionalism when working...

  • Strategic Solutions Analyst

    2 weeks ago

    Louisville, United States Waystar Full time

    ABOUT THIS POSITION The Strategic Solutions Analyst will act as a liaison between Waystar and our most strategic clients and partners. This is accomplished by handling inbound inquiries by phone and email, as well as conducting proactive analysis of assigned clients and partners. The ideal candidate understands the importance of professionalism when working...

  • Strategic Solutions Analyst

    2 weeks ago

    Louisville, United States Waystar Full time

    ABOUT THIS POSITION The Strategic Solutions Analyst will act as a liaison between Waystar and our most strategic clients and partners. This is accomplished by handling inbound inquiries by phone and email, as well as conducting proactive analysis of assigned clients and partners. The ideal candidate understands the importance of professionalism when working...

  • US|Customer Service Representative I

    1 month ago

    Louisville, United States Strategic Staffing Solutions Full time

    US|Customer Service Representative I in Louisville at Strategic Staffing Solutions **Location:** **Experience:** Not Specified **Job Description** **Title:** US|Customer Service Representative I **Location:** Louisville, KY (Onsite Some Remote) **Duration**: Contract (6 Months) **Targeted Start Date**: 02/14/2022 This is a **Contract Opportunity** with...

  • US|Customer Service Representative I

    4 weeks ago

    Louisville, United States Strategic Staffing Solutions Full time

    US|Customer Service Representative I in Louisville at Strategic Staffing Solutions **Location:** **Experience:** Not Specified **Job Description** **Title:** US|Customer Service Representative I **Location:** Louisville, KY (Onsite Some Remote) **Duration**: Contract (6 Months) **Targeted Start Date**: 02/14/2022 This is a **Contract Opportunity** with...

  • Strategic Technical Support Analyst

    6 days ago

    Louisville, United States Waystar Full time

    ABOUT THIS POSITION We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients. The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex...

  • Procurement Analyst

    1 week ago

    Louisville, United States Restaurant Supply Chain Solutions Full time

    Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, (RSCS) is currently seeking an experienced candidate to join our high-performance Equipment Procurement team in Louisville, KY as a Procurement Analyst to manage important spend categories within the Yum! family of Brands including Taco Bell, Pizza Hut, KFC, A&W Root Beer, and The Habit...

  • Senior Financial Modeling Analyst

    1 month ago

    Louisville, United States Restaurant Supply Chain Solutions LLC Full time

    Job DescriptionRestaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is currently seeking a Senior Financial Modeling Analyst to join the Finance/Planning team in Louisville, KY. This position executes Financial Modeling and analytical needs for strategic and urgent decision making, including the ongoing reporting to the Finance Director. Support...

  • Senior Financial Modeling Analyst

    4 weeks ago

    Louisville, United States Restaurant Supply Chain Solutions LLC Full time

    Job DescriptionRestaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is currently seeking a Senior Financial Modeling Analyst to join the Finance/Planning team in Louisville, KY. This position executes Financial Modeling and analytical needs for strategic and urgent decision making, including the ongoing reporting to the Finance Director. Support...

  • Strategy Analyst

    2 weeks ago

    Louisville, United States Sedulo Group Full time

    Job DescriptionJob DescriptionStrategy AnalystLocation: Remote (within the U.S.)About Us:Sedulo Group is a leading boutique competitive strategy firm dedicated to delivering tailored solutions that drive our clients' success. With a focus on innovative research and strategic analysis, we partner with top companies across various industries to navigate...

  • Strategy Analyst

    2 weeks ago

    Louisville, United States Sedulo Group Full time

    Job DescriptionJob DescriptionStrategy AnalystLocation: Remote (within the U.S.)About Us:Sedulo Group is a leading boutique competitive strategy firm dedicated to delivering tailored solutions that drive our clients' success. With a focus on innovative research and strategic analysis, we partner with top companies across various industries to navigate...

  • Procurement Analyst

    2 weeks ago

    Louisville, Kentucky, United States Restaurant Supply Chain Solution Full time

    Join Restaurant Supply Chain Solutions, LLC, a Yum Brands Co-op! We are looking for a skilled professional to join our Equipment and Assets Procurement team in Louisville, KY as a Procurement Analyst. This role plays a crucial part in managing spend categories for renowned brands like Taco Bell, Pizza Hut, KFC, A&W Root Beer, and The Habit Grill. ...

  • Credit and Collections Analyst I

    1 week ago

    Louisville, United States US Tech Solutions Full time

    DESCRIPTION: Hybrid 1 day in Office Hours M-F 9-5 Role is in KY The position Cash Analyst is responsible for working close to Cash Manager prioritizing the work and meeting team deadlines. The Cash Analyst is responsible for applying LATAM cash, aprox 350M USD yearly, and WTH taxes received in customer accounts. This position works closely to Collections,...

  • Credit and Collections Analyst I

    2 weeks ago

    Louisville, United States US Tech Solutions Full time

    DESCRIPTION: Hybrid day in Office Hours M-F - Role is in KY The position Cash Analyst is responsible for working close to Cash Manager prioritizing the work and meeting team deadlines. The Cash Analyst is responsible for applying LATAM cash, aprox M USD yearly, and WTH taxes received in customer accounts. This position works closely to Collections,...

  • Credit and Collections Analyst I

    2 weeks ago

    Louisville, Kentucky, United States US Tech Solutions Full time

    DESCRIPTION: Hybrid day in Office Hours M-F - Role is in KY The position Cash Analyst is responsible for working close to Cash Manager prioritizing the work and meeting team deadlines. The Cash Analyst is responsible for applying LATAM cash, aprox M USD yearly, and WTH taxes received in customer accounts. This position works closely to Collections,...

  • Territory Sales Representative

    1 month ago

    Louisville, United States Strategic Marketing Full time

    Company: Strategic MarketingStrategic Marketing is an award-winning marketing company headquartered in Louisville, Kentucky. For 28+ years, we have been providing data-inspired and omni-channel marketing for the automotive industry. We are a fast-paced and high-growth organization, and we have been expanding into several markets, requiring additional sales...

  • Territory Sales Representative

    1 month ago

    Louisville, United States Strategic Marketing Full time

    Company: Strategic MarketingStrategic Marketing is an award-winning marketing company headquartered in Louisville, Kentucky. For 28+ years, we have been providing data-inspired and omni-channel marketing for the automotive industry. We are a fast-paced and high-growth organization, and we have been expanding into several markets, requiring additional sales...

  • Territory Sales Representative

    4 weeks ago

    Louisville, United States Strategic Marketing Full time

    Company: Strategic MarketingStrategic Marketing is an award-winning marketing company headquartered in Louisville, Kentucky. For 28+ years, we have been providing data-inspired and omni-channel marketing for the automotive industry. We are a fast-paced and high-growth organization, and we have been expanding into several markets, requiring additional sales...