NOC tech I

1 month ago

Kansas City, United States Ask Staffing Full time
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: NOC Technician

Duration: 06 months contract (possible extension)

Location: Kansas City, MO 64105

Pay rate: $20.00/hr

Shift Timings: 12 AM to 8 AM CST (Sunday - Thursday)

Job Description:

The NOC Tech I will perform network monitoring of the SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the Transport network, IP and Ethernet networks, and voice services. As a NOC Tech I, you will serve as the first line of defense for monitoring and management of all provided network services. The NOC Tech I is responsible for triaging customers, network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers. The NOC Tech must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point for other organizations.

Duties & Responsibilities:
  • Monitor, manage and maintain all edge network devices, performance, and quality across the company network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions and platforms).
  • Perform Event Management and Incident Management in accordance with established process and procedural guidelines.
  • Create and triage trouble tickets, including remote testing
  • Troubleshoot and repair company provided services (e.g. Voice: TDM, VOIP, and SIP and/or Data: DIA, MPLS, and VPRN)
  • Update assigned tickets, escalating to various carriers and personnel as required until completion.ms and executives
  • Communicates daily with many departments within company, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
  • Stay up to date on organizational SOPs
  • Perform other duties assigned by NOC Management team
Qualifications:

Education: High School Diploma or equivalent required. Associate degree or Bachelor's Degree preferred but not required. Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)

Experience: 1-2 years of experience working in a telecommunications environment preferred, but not required. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
  • Base knowledge of some of the following technologies:
    • Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
    • Network infrastructure, DNS, IP Subnetting
    • Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP)
    • Telephony based technologies (TDM, Converged, VOIP, SIP, etc.)

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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