Job description: We have a client in Lawrenceville, GA that has an immediate need for an IT Technician to support desktops, peripheral equipment and software products for networked and standalone environments. Required: Degree in IT, Computer Science, Information Systems or related education. Preferred: 3 years of general experience in data communications or computer systems including 1 year of demonstrated specialized experience IT Certifications applicable to desktop and mobile computer support desired Job order details: Candidates will be responsible for: Install desktops, portable computers, peripherals, and software products for networked and standalone environments Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software Analyze and assess customer service requests and provide prompt technical solutions Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products Prepare progress/status reports and submit to IT Manager as required Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner Identify and document areas for process improvements Contact and effectively communicate with users by telephone, electronic communications, or in person Prepare equipment for reuse or surplus of property actions Provide technical support for customers assigned to remote locations as required Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals Coordinate the disassembly and reinstallation of IT equipment This is a contract to possible hire position and the pay rate is $19-$25 an hour.