Dispatcher II

1 month ago

San Rafael, United States Golden Gate Bridge, Highway & Transportation District Full time


Position Summary

The first 6-months will be at a Dispatcher Trainee status. Every two months during training, there will be a step increase as follows:

Dispatcher II Trainee:

Step 1 : $29.85

Step 2 : $33.83

Step 3 : $37.81

FIRST REVIEW DATE - MAY 31ST, 2024

Once you successfully complete the trainee status, the starting salary step is $39.80 with the highest step being $47.95

This position reports directly to the Operations Control Manager, who provides general supervision, guidance, and assistance. A substantial portion of the dispatcher's work is assessment of unscheduled events and corrective action follow through. Dispatcher's work is evaluated by performance in maintaining scheduled and unscheduled service, dealing with emergency situations, supervision of bus operators, and interaction with bus transportation supervisors.

The primary responsibility of the Dispatcher is to make work assignments to bus operators in accordance with the labor agreement; within a geographic service area, to safely maintain scheduled and unscheduled service. An additional responsibility is to act as a Radio Dispatcher as required. The position may require working on extended shifts.

THE FOLLOWING DOCUMENT(S) MUST BE SUBMITTED AT TIME OF APPLICATION:

1. GGBHT Online Employment Application
2. Resume (Scan and attach as PDF to your online application)
3. DMV K4 Print-out which can only be requested from any DMV office (Scan and attach as PDF to your online application.) This report provides a brief history of your driving record.

For Internal Applicants who are part of the Pull Notice Program, the Human Resources Department will request for your DMV report.

SELECTION PROCESS FOR THIS POSITION WILL INCLUDE:
* Skills Assessment
* Panel Interview
* DMV Physical, Functional Performance Physical & FTA/DOT Drug screen (post offer of conditional employment)
* Background, Employment and Security Investigation

*This position is classified as U.S. Department of Transportation - Federal Transit Administration "Safety Sensitive." Under DOT FTA regulations, employees in "Safety Sensitive" positions are subject to pre-employment, reasonable suspicion, post-accident, random and return-to-duty drug and/or alcohol testing.

**The District will only invite those candidates whose qualifications MOST CLOSELY MATCH the position requirements to continue in the selection process.
Essential Responsibilities
  • Develops a daily dispatch plan, based on the availability of equipment and operators, and modify the plan as conditions or events change during the day.
  • Responsible for maintaining scheduled and unscheduled service at a rate greater than 99% of all schedules while minimizing additional costs of overtime.
  • Possesses the knowledge and interpretation of the labor agreement in scheduling the extra board, making work assignments, and handling a wide variety of operational situations.
  • Assists, coordinates, and provides radio contact for bus transportation supervisors in the field, and dispatches them as needed to respond to situations requiring supervisor's presence.
  • Verifies accuracy and functioning of time clocks, checks vehicle/operator supplies, reviews daily schedules, and verifies bus operator's medical card and driver's license.
  • Knows and follows the safety and health rules and safe working practices applicable to his or her job.
  • Establishes and maintains effective working relationships with District employees, customers, vendors, and all others contacted during working hours using principles of excellent customer service.
  • Performs additional related duties as assigned.
  • Regular and reliable attendance and performance are required.

Minimum Qualifications

Education and/or Experience: Minimum of one (1) year of customer service experience in a fast-paced environment or experience in dispatching vehicles. Transit experience is preferred. Must pass the Dispatcher Training Program and Probationary Period. (This will include classroom instruction. The classroom instruction will consist of tests that must be passed. There will be modules on District fares, routes, knowledge of bid cycles, run books, policies, procedures, and MOU procedures, along with other paperwork associated with the duties of this position.)

Required License: Must possess and maintain a current, valid California driver's license and satisfactory driving record. No more than 2 moving violations within the last 3 years. No DUIs or reckless driving infractions within the last 7 years. May operate District vehicles.

Physical Requirement: Lift up to 50-pound boxes and supplies. May require long periods of standing. Frequent bending and reaching. Long periods of working at a computer workstation. Constant use of sight abilities including hand/eye coordination, near range vision for sorting, and accessing written material. Constant use of hearing and speech abilities to communicate with operators; give/receive instructions via the telephone, and radio.

Required Knowledge, Skills and Abilities

Knowledge of: General Dispatching principles and operations. District policies and labor agreement (MOU) provisions. Occupational health and safety rules and working practices applicable to this position.

Ability to:

* Think logically and demonstrate experience using tact and diplomacy, disseminate information to the public, and make quick and sound decisions on a frequent basis.

* Work effectively, cooperatively, positively, concisely, clearly, and patiently with others.

* Maintain composure and exercise a cooperative and flexible nature, while working under stressful situations in a highly unpredictable and fast-paced work environment.

* Multi-task and respond to a frequently changing work environment. Demonstrate legible handwriting skills.

* Must demonstrate computer and keyboard skills using Microsoft office software.

* Use radio communication system. Learn the geographic area served by Golden Gate Transit.

* Learn the transit routes, schedules, and equipment.

* Learn a multi-faceted communications system. Operate a computer terminal. Learn or have a very good working knowledge of the HASTUS Computerized Dispatch System, ACIS and INIT functions.

* Apply operating rules and regulations. Coordinate assignments of personnel with other Dispatchers, some in other geographic locations in accordance with the Memorandum of Understanding.

* Effectively handle multiple tasks in a fast-paced environment and maintain a professional demeanor at all time. Communicate courteously, tactfully, and effectively with personnel and the public. Speak in a clear and distinct voice.

* Do math computations and demonstrate excellent math skills to compute time.

* Type or use a keyboard with sufficient speed to produce reports and documents as required. Print legibly for board work and posting purposes.

Skilled in: Problem solving, positive communication and working in a team environment. Interpersonal communication skills.

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