Personal Computer Support Technician

5 months ago

Sandusky, United States ARES Full time

ARES Corporation is hiring a Personal Computer Support Technician to work on site at Armstrong Test Facility in Sandusky, Ohio. The role of the personal computer support technician is to provide end user computer, mobile device or printer break-fix services at the specific NASA center. These services include hardware and software installation and removal, data transfers and restoration of an end users device to full operability when an incident occurs that renders hardware unstable, equipment is lost, damaged, destroyed, inoperable, or exhibits degraded performance. Restoration includes the tasks that are necessary to return managed hardware to an operational state, including correction of hardware faults via repair or replacement, replacement in case of loss or damage, configuration of software load, and restoration or transfer of all user data to replacement device. Tasks will typically be assigned to technicians via the ITSM system, but may also come through via a phone call, email or customer walk-up. Requirements: 1-2 years of computer support experience, including break/fix, troubleshooting, and end-user support. Relevant certifications are strongly preferred. High school diploma. ARES offers a competitive compensation and benefit package. Full time employees may participate in: Medical Insurance Dental Insurance Vision Insurance HSA/FSA Accounts Life & Disability Insurance Critical Illness & Accident Insurance ESOP 401(k) Plan Paid Time Off & Holidays ARES is an EEO/AA/Disability/Vets Employer and complies with E-Verify. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status. ARES is committed to Equal Employment Opportunity

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