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Greenway Hickory Hollow

4 months ago

Antioch, United States Greenway Automotive Full time
Job Details

Job Location
Greenway Kia Hickory Hollow - Antioch, TN

At Greenway Kia of Hickory Hollow we are committed to ensuring that our customers are extremely satisfied with their experience at our dealership. As a key part of that effort, the Customer Relations Assistant will be working with our team to ensure customer satisfaction. As a key client contact associate, the CRS will be responsible for interfacing with our clients in-person, via email, phone, and text. The CRS will be responsible for handling customer concerns and questions. The CRS will be a key partner in the customer satisfaction journey at Greenway Kia of Hickory Hollow.

To qualify for consideration for this position you must have at least 2 years experience in a customer service position; excellent oral and written verbal skills; proficient with Excel and Word; a positive and upbeat attitude; ability to multitask; have a client-focused attitude; ability to maintain a positive and helpful demeanor when faced with upset or concerned clients. Detail oriented. Team player.

Specific duties will include, but are not limited to:
  • Telephone, email, and text contact with customer to ensure satisfaction, answer questions, and request survey return
  • Serves as the primary point of contact for all automotive service and repair matters
  • Take ownership of the customer's experience by listening to their needs and assist in addressing their issues
  • Sets and manages the expectations for service delivery for both the customers and mechanics
  • Have an in-depth knowledge of the features and benefits of vehicles to be able to answer client questions
  • Ensure dealership amenities are properly stocked and available
  • Ensure client support materials are in-stock and order when necessary
  • Perform other duties as assigned
Benefits:
  • Competitive Pay
  • Employee Purchase and Service Discounts
  • Paid Vacation
  • Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
  • 401(k) Retirement Savings Plan
  • State of the Art Facility with a Professional Working Environment

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 44 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.