Housekeeper II

JOB DESCRIPTION

Whitefish Mountain Resort (Winter Sports, Inc.)

Title: Housekeeper II
Department: Whitefish Mountain Resort Lodging (WMRL)
Status: Full-time Seasonal (FTS) or Part-time Seasonal (PTS) or Regular (FTR)
Level: Non-Exempt, Hourly
Updated: August 2024

Job Summary:
The primary objective of housekeeping is to deliver exceptional services and maintain high-quality standards in the properties and amenities managed by WMRL, ensuring the financial success of WMRL and their homeowners. The department office is situated in the Housekeeping Garage building between Kandahar and Sherpa.

Job Relationships:

• Reports to: Housekeeping Manager

Job Specifications:

• High school graduate or GED equivalent
• Preferred housekeeping experience
• Must be at least 21 years of age to transport guests and possess a valid driver's license and the ability to be added to WSI's vehicle insurance policy
• Ability to write English legibly and communicate effectively
• Adaptability to changing work priorities to meet customer needs
• Self-starter with the ability to work independently
• Team player attitude with cultural sensitivity
• Adherence to company policies and procedures

Specific Duties:

• Clean units after departures, clean common areas, provide housekeeping services during occupancies, and perform deep cleaning services before and after the resort's operating season.
• Execute tasks listed on the Daily Schedule and delegate tasks to other team members as needed.
• Drive company vehicles to perform daily duties, often in extreme weather conditions, and learn all serviced property locations.
• Understand all processes for amenities, linen service, and operating procedures.
• Complete necessary daily tasks in Streamline.
• Be aware of unit inventories' condition and quantity, and report missing or damaged items.
• Report any damage to units/buildings or any unsafe conditions immediately upon discovery.
• Be knowledgeable of the use and hazards of the chemicals used for cleaning.
• Report and collect all lost/found items, labeling and turning them in to the supervisor daily.
• Maintain a neat, clean appearance at all times in accordance with the employee handbook.
• Promote excellent internal and external customer service to ensure staff and guest satisfaction.
• Utilize Performance Report forms to report non-compliance by fellow housekeepers to management.

Work Environment:

• Moderate physical activity required, including lifting objects up to 30 pounds occasionally
• Ability to stand for extended periods, up to 8 hours daily
• Heavy physical activity involving bending, twisting, stooping, climbing stairs, and stretching
• Use of chemical cleaning agents with proper training and safety precautions
• Flexibility to work weekends, holidays, and overtime as needed
• Adaptability to varying weather conditions
• Non-smoking environment

Safety & Wellness:
All team members are responsible for identifying and addressing any unsafe conditions or behaviors in work and public areas.

This job description provides a general outline of duties and responsibilities and is subject to changes by Winter Sports, Inc. management. Responsibilities are guidelines and may not be limited to this outline.

Daytime
Full Time; Beginning November 1

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