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Front Desk Associate
2 months ago
Benefits:
Employee discounts
Flexible schedule
Free uniforms
Paid time off
Training & development
Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle the guest's account upon completion of their stay.
Responsibilities:
Maintain accurate front desk cash drawers, room sales, and accurate folio transactions.
Greet, register, and assign rooms to guest
Issue room key and escort instructions
Transmit telephone messages
Answer inquiries pertaining to hotel services, local shopping, dining, and entertainment
Keep records of room availability and guests' accounts
Compute bills, collect payments, and make change for guests
Make and confirm reservations
Post charges such as room, sundry items, fax, copy or telephone
Make restaurant, transportation, or entertainment reservations, and arrange for tours
Deposit guests' valuables in safe deposit box
Answer telephone calls promptly and politely in accordance with hotel policies
Restock coffee station as needed
Restock work area - maintain neat and organized work area
Deliver supplies to guests as needed
Review data regarding room status, income and expeditures
Prepare computer generated reports as required
Verify ournal and ledger entries of cash, check and credit card payments
Transmit daily credit card bathes to bank
Prepare checkout folios for daily departures with credit card payments