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Front Desk Associate

2 months ago

Owensboro, United States Riverfront Hotel Associates Full time

Benefits:

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Training & development

Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle the guest's account upon completion of their stay.

Responsibilities:

Maintain accurate front desk cash drawers, room sales, and accurate folio transactions.

Greet, register, and assign rooms to guest

Issue room key and escort instructions

Transmit telephone messages

Answer inquiries pertaining to hotel services, local shopping, dining, and entertainment

Keep records of room availability and guests' accounts

Compute bills, collect payments, and make change for guests

Make and confirm reservations

Post charges such as room, sundry items, fax, copy or telephone

Make restaurant, transportation, or entertainment reservations, and arrange for tours

Deposit guests' valuables in safe deposit box

Answer telephone calls promptly and politely in accordance with hotel policies

Restock coffee station as needed

Restock work area - maintain neat and organized work area

Deliver supplies to guests as needed

Review data regarding room status, income and expeditures

Prepare computer generated reports as required

Verify ournal and ledger entries of cash, check and credit card payments

Transmit daily credit card bathes to bank

Prepare checkout folios for daily departures with credit card payments