We have other current jobs related to this field that you can find below

  • Contact Center Representative

    3 months ago

    Indianapolis, United States Financial Center First Credit Union Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-ExemptPURPOSE: The primary purpose of this position is to fulfill our Member’s First Pledge of Valued Relationships, Trusted Solutions. To live out the pledge the position must deliver high...

  • Contact Center Representative

    3 months ago

    Indianapolis, United States Financial Center First Credit Union Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Contact Center RepresentativeREPORTS TO: Contact Center Team LeadPAY GRADE: 6DEPARTMENT: Contact Center FLSA STATUS: Non-ExemptLOCATION: In Office, HybridThis position requires availability between 8am and 6pm Monday through Friday and between 9am and 1pm on Saturday. PURPOSE: The primary purpose of this position...

  • Contact Center Representative

    3 weeks ago

    Indianapolis, United States Financial Center First Credit Union Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Team LeadPAY GRADE: 6DEPARTMENT: Contact Center FLSA STATUS: Non-ExemptThe Schedule for this part-time position is Monday to Friday 2pm to 6pm, with rotating Saturday hours of 9am to 1pmPURPOSE: The primary purpose of this position is to fulfill our...

  • Contact Center Specialist

    2 months ago

    Indianapolis, United States Indymca Full time

    Association Office - 6610 N Shadeland Ave Indianapolis, IN 46220, Indianapolis, Indiana, United States of America Job Description Posted Tuesday, February 13, 2024 at 5:00 AM | Expires Thursday, March 14, 2024 at 3:59 AM Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees...

  • Contact Center Manager

    2 weeks ago

    Indianapolis, United States KINETIC ADVANTAGE LLC Full time

    Job DescriptionJob DescriptionDescription:Job Summary:We want you to join our team of passionate self-starters who believe the world is full of untapped opportunities. So, if you get fired up about making a real difference as part of a winning team like we do, we want to hear from you. The Manager of Dealer Experience position hires, trains, and develops a...

  • Contact Center Support Expert

    2 weeks ago

    Indianapolis, United States Insite Managed Solutions Full time

    *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Curious? Come Collaborate with Us and Deliver Excellence!Full-Time, In-Office 7820 Innovation Blvd Indianapolis, IN 46278, Suite 200 - Training starts Monday, September 16th Why Insite you ask? $17 hourly,...

  • Call Center Representative

    7 days ago

    Indianapolis, United States TEKsystems Careers Full time

    *TekSystems is hiring Call Center Representatives for a large healthcare company in Indianapolis!* Customer Service Representatives serve customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts...

  • Contact Center Support Expert

    1 week ago

    Indianapolis, United States Insite Managed Solutions Full time

    Job DescriptionJob Description*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Curious? Come Collaborate with Us and Deliver Excellence! Full-Time, In-Office 7820 Innovation Blvd Indianapolis, IN 46278, Suite 200 - Training starts Monday, September...

  • Contact Center Support Expert

    1 week ago

    Indianapolis, United States Insite Managed Solutions Full time

    Job DescriptionJob Description*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Curious? Come Collaborate with Us and Deliver Excellence! Full-Time, In-Office 7820 Innovation Blvd Indianapolis, IN 46278, Suite 200 - Training starts Monday, September...

  • Call Center Representative

    1 week ago

    Indianapolis, United States TEKsystems Full time

    TekSystems is hiring Call Center Representatives for a large healthcare company in Indianapolis! Customer Service Representatives serve customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and...

  • Call Center Representative

    6 days ago

    Indianapolis, United States Teksystems Full time

    TekSystems is hiring Call Center Representatives for a large healthcare company in Indianapolis!Customer Service Representatives serve customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and...

  • Team Lead Contact Center- 2nd Shift

    3 months ago

    Indianapolis, United States Versiti Inc. Full time

    Overview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together...

  • Customer Service Representative: Subsidized Apartment/Property Management

    2 weeks ago

    Indianapolis, United States Contact Government Services, LLC Full time

    Customer Service Representative: Subsidized Apartment/Property Management Employment Type: Full-Time, Entry Level Department: Office Support CGS is seeking a Customer Service Representative specializing in Subsidized Apartment/Property Management to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings...

  • Call Center Representative

    6 days ago

    Indianapolis, IN, United States TEKsystems Careers Full time

    *TekSystems is hiring Call Center Representatives for a large healthcare company in Indianapolis!* Customer Service Representatives serve customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts...

  • Call Center Representative

    3 weeks ago

    Indianapolis, United States Pyramid Technology Solutions Full time

    Position: Call Center Representative Department: Call Center Location: Indianapolis, INStatus: Full Time Hours: 8am EST -5pm EST SUMMARY/OBJECTIVE The Call Center Representative is related to customer service, ensuring complete and accurate information is entered into all systems, scheduling patient appointments and answering the phones. All employees are...

  • Call Center Representative

    3 weeks ago

    Indianapolis, United States Pyramid Technology Solutions Full time

    Position: Call Center Representative Department: Call Center Location: Indianapolis, INStatus: Full Time Hours: 8am EST -5pm EST SUMMARY/OBJECTIVE The Call Center Representative is related to customer service, ensuring complete and accurate information is entered into all systems, scheduling patient appointments and answering the phones. All employees are...

  • Solution Center Representative

    3 weeks ago

    Indianapolis, United States Project Lead The Way Full time

    Job DescriptionJob DescriptionDescription:The Solution Center Representative provides exceptional service experiences to our extensive national network of schools. As part of the Solution Center team, this position will act as a first line of support for PLTW curriculum and will interface with teachers and administrators when troubleshooting issues to answer...

  • Call Center Representative

    6 days ago

    Indianapolis, IN, United States TEKsystems Careers Full time

    TekSystems is hiring Call Center Representatives for a large healthcare company in Indianapolis!* Customer Service Representatives serve customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and...

  • Call Center Representatives at FTDIN

    3 months ago

    Indianapolis, United States VICKIE ROJAS Full time

    Job DescriptionJob DescriptionLa Fonda On The Plaza in Indianapolis, IN is looking for one call center representatives to join our team. We are located on 51 Ditch Rd. Our ideal candidate is self-driven, motivated, and hard-working.We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product...

  • Call Center Representative

    1 month ago

    Indianapolis, United States RADCUBE | Rapid Technology Solutions Full time

    Call Center Representative Type: Contract | Location: Indianapolis, Indiana Leadership would like you to begin sourcing for (2) Call Center Agents for long-term roles supporting the MMIS Contract. The target start date for this assignment is Tuesday, 10/17/23, however that date is subject to change as we are working with multiple agencies to source other...

Contact Center Representative

2 months ago

Indianapolis, United States Financial Center First Credit Union Full time

POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Team Lead PAY GRADE: 6 DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt LOCATION: In Office, Hybrid This position requires availability between 8am and 6pm Monday through Friday and between 9am and 1pm on Saturday. PURPOSE: The primary purpose of this position is to fulfill Financial Center First CU’s vision of inspiring financial wellness. The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act. Receives incoming calls, emails & live chats from members and determines the products, services or resources that the member requires. Also educates the member on additional products or services that the member could benefit from. Provides direct support services to members, or connects them with the staff/department who can provide them the specific assistance they need. Thrives in a fast-paced environment, and is a pro at multi-tasking. ESSENTIAL DUTIES: Receives member interactions by telephone, live chat or email. Fields and effectively responds to member questions. Must determine purpose of the call and determines the products, service or resource that the member requires. Educates the member on additional products or services that the member could benefit from. Provides direct support services to members, or connects them with the staff/department who can provide them the specific assistance they need. Performs Teller functions for members. Must be able to handle multiple tasks and function in a busy call center atmosphere. Assists members in resolving account problems or conducts account research. Performs account updates/maintenance such as creating & reading account notes, processing e-forms etc. Understand fee types, how to pull statement copies, pull check copies, complete secure email, and research cashier’s checks. Complete transactions for the member such as transfers, provide balances, account history, external loan payments Responsible for educating and enrolling members on Financial Center’s electronic services (Financial Center Online, Bill Payer, ATM & Check/Debit Cards). Assist members with Mobile Deposit, Online Banking, Card Valet, Bill Pay, and Visa online enrollment. Responsible for adhering to procedures and security protocols. Manage risk issues effectively and protect member data. Completes standard and enhanced verification when needed. Re-issue debit cards, reset PINs. Troubleshoot debit card issues & questions Performs other duties as commensurate to this position REQUIRED BACKGROUND: High school education or equivalent Minimum of 1 year previous experience at a financial institution or call center environment is preferred Expected to demonstrate a consistent ability to meet or exceed sales and service goals. Strong verbal and written communication skills. Strong interpersonal and customer service skills. Ability to be resourceful, perceptive and persuasive when solving problems. Displays, diplomacy, patience and tact when dealing with members and staff Detail oriented with ability to adapt quickly in a fast-paced environment. Good organizational skills. Ability to concentrate, exercise judgement & be a creative thinker, with a tolerance for risk Should be familiar with the Credit Union bylaws, policies, procedures and state and federal laws effecting all operations of the Center. Should have a thorough knowledge of all Credit Union products and services or become well versed in 90 days. Professional service attitude, with effective follow up on work and any outstanding issues or member interactions. Proficient in Microsoft Office and other Credit Union systems or become well versed in 90 days ADA REQUIREMENTS Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of local travel as driver and travel by commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.