Collaboration Support Technician

2 months ago

Nutley, United States York Telecom Corporation Full time

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide - more than any other video communications service provider - Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a Collaboration Support Technician who will be based onsite at a customer's new, soon-to-be-occupied headquarters and will be responsible for video conferencing, conference room technology, collaboration software such as Microsoft Teams, Zoom, and Cisco Webex on both Windows and Mac, as well as mobile collaboration on iOS and Android for the mentioned platforms. Core projects and work for the Collaboration Support Technician will focus on the day-to-day support of Collaboration Rooms and collaboration software tools like Microsoft Teams and Zoom.

Roles & Responsibilities:

The Collaboration Support Technician will perform the following duties at the assigned location during an 8-hour workday, Monday through Friday, with the possibility of supporting events outside of regular work hours and on weekends:

  • Regularly influence internal and external resources to achieve mutually desirable outcomes for Yorktel's customers.
  • Make recommendations to internal parties and customers concerning issues, shortcomings, and requests to ensure resolution and satisfaction.
  • Communicate answers to complex AV concerns effectively.
  • Handle and protect confidential information as needed.
  • Act as a service advocate to promote the use of video collaboration rooms/systems.
  • Coordinate with users and configure VTC systems to establish connections with remote users, ensuring optimal audio, video, content sharing, recording, etc.
  • Quickly troubleshoot and isolate VTC issues/problems.
  • Perform preventative maintenance and checks on collaboration rooms.
  • Coordinate with vendors, service providers, and internal management groups (e.g., network, VTC, desktop support) to report and resolve issues promptly.
  • Work closely with installation vendors as needed to resolve issues across the customer site.
  • Meet with executives and other professionals to gather requirements, use cases, and details in preparation for meetings/events.
  • Consult with and provide assistance to managers, instructors, and functional employees related to the VTC presentation of information through visual media.
  • Provide:
    • End-user training on applicable collaboration solutions.
    • Live meeting support directly to end users.
    • Additional support when required for all company events.
  • Furnish reports as needed on projects and workload to support deliverables.
  • Document, follow up, and accurately record incident work history through a ticketing system.
  • Proactively manage and track equipment inventory to ensure CMDB accuracy.
  • Create and maintain SOPs and a run book related to job functions.
  • Fully understand the customer environment and provide recommendations for improvements to meet the client's desired outcome, while identifying potential opportunities for Yorktel.
Leadership & Supervisory Responsibilities:
  • None
Skills & Abilities:
  • High level of interpersonal skills.
  • Excellent customer service skills
  • Strong problem-solving skills
  • Ability to multitask
  • Capability to resolve customer issues and escalate situations appropriately to the correct channels
  • Ability to interact professionally and confidently with senior executives
  • Experience providing VIP-level white glove services for meetings, training, and events
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office Suite
Education & Experience:
  • Bachelor's degree or equivalent work experience
  • 5+ years of experience supporting, troubleshooting, and installing video conferencing and audio/video technologies, including:
    • Webex, Google Meet, BlueJeans meetings
    • Cisco, Poly, and other SIP/H323 video conferencing endpoints
    • Microsoft Teams and Microsoft Teams Room devices
    • Zoom Rooms and Zoom Administrative Portal
    • Conference room controls and AV equipment (Crestron, Extron, etc.)
    • Knowledge of Sound structure, QSC, and Biamp
    • Basics of audio mixers, rewiring, and connections
Additional Requirements:
  • May require occasional lifting (up to 25 lbs)
  • Requires extensive sitting, standing, and walking
  • Limited travel within and at times outside the local work area may be required.
  • Valid driver's license
  • Must be willing to complete background checks and drug tests required by current or future contracts

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

  • Behavior Technician

    22 hours ago

    Nutley, United States Vested Technology Full time $19 - $20

    *Full Job Description*If you think you are the right match for the following opportunity, apply after reading the complete description.Are you looking for a part-time Behavior Technician role working with kids that offers a friendly environment and ongoing support? If so, then we want to talk with you about our Behavior Technician position!*Who We...

  • Performance Foodservice | Diesel Mechanic Technician Class B | nutley, nj

    11 hours ago

    nutley, United States Performance Foodservice Full time

    Diesel Mechanic Technician Class B at Performance Foodservice summary: The Diesel Mechanic Technician Class B is responsible for the repair and maintenance of the fleet's diesel equipment, ensuring compliance and safe operation. With a focus on preventative maintenance, the technician diagnoses and resolves issues in medium to heavy-duty trucks and...

  • BCBA

    7 days ago

    Nutley, United States Connect ABA + Therapy Full time

    Job DescriptionJob DescriptionWho We Are:Our team is dedicated to helping children on the autism spectrum thrive. Through personalized ABA services, we empower clients to achieve meaningful progress in behavior and skills development. Join us as a BCBA to make a difference.The Role:We're looking for a Board Certified Behavior Analyst (BCBA) who will...

  • BCBA

    6 days ago

    Nutley, United States Connect ABA + Therapy Full time

    Job DescriptionJob Description About Us:We're a team of compassionate professionals offering specialized ABA services for children on the autism spectrum. Our goal is to help children and families achieve meaningful progress through individualized support.Position Overview:We're seeking a BCBA to create customized behavior programs, supervise...

  • BCBA

    6 days ago

    Nutley, United States Connect ABA + Therapy Full time

    Job DescriptionJob Description About Us:Join a team dedicated to transforming lives by empowering individuals with diverse abilities to achieve their goals. As a respected provider of Applied Behavior Analysis (ABA) services, we focus on personalized support for children on the autism spectrum and with developmental challenges. As a BCBA, you'll play a...

  • BCBA

    2 weeks ago

    Nutley, United States Connect ABA + Therapy Full time

    Job DescriptionJob DescriptionCompany Overview: Join our passionate team dedicated to empowering individuals with diverse abilities to achieve their full potential. We are a leading provider of applied behavior analysis (ABA) services committed to delivering high-quality, individualized support to children with autism spectrum disorder (ASD) and other...

  • BCBA

    2 weeks ago

    Nutley, United States Connect ABA + Therapy Full time

    Job DescriptionJob DescriptionBoard Certified Behavior Analyst (BCBA)Company Overview: Join our passionate team dedicated to empowering individuals with diverse abilities to achieve their full potential. We are a leading provider of applied behavior analysis (ABA) services committed to delivering high-quality, individualized support to children with autism...

  • BCBA

    2 weeks ago

    Nutley, United States Connect ABA + Therapy Full time

    Job DescriptionJob DescriptionJob Title: Board Certified Behavior Analyst (BCBA)Company Overview: Join our passionate team dedicated to empowering individuals with diverse abilities to achieve their full potential. We are a leading provider of applied behavior analysis (ABA) services committed to delivering high-quality, individualized support to children...

  • Applied Behavior Analyst

    4 weeks ago

    Nutley, New Jersey, United States Connect ABA + Therapy Full time

    **Company Overview**At Connect ABA + Therapy, we're dedicated to empowering individuals with diverse abilities to reach their full potential. As a leading provider of applied behavior analysis (ABA) services, we're committed to delivering high-quality, individualized support to children with autism spectrum disorder (ASD) and other developmental...

  • BCBA

    6 days ago

    Nutley, United States Connect ABA + Therapy Full time

    Job DescriptionJob Description About Our Team:We are dedicated to creating positive change for children with developmental challenges. By offering tailored ABA services, we aim to empower families and help children achieve milestones.What You'll Do:As a BCBA, you'll lead in developing customized treatment plans, mentoring behavior technicians, and...

  • Educational Psychologist Wanted Near Nutley Township, NJ

    14 hours ago

    Nutley, New Jersey, United States Soliant Full time

    We are seeking a dedicated and skilled School Psychologist to join our team in a school district near Nutley Township, New Jersey.Job OverviewThis role involves providing comprehensive psychological services to support the academic, social, and emotional well-being of students. You will be part of a collaborative and supportive environment that prioritizes...

  • Special Education Teacher Position

    1 week ago

    Nutley, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years special education experience required.Soliant is seeking a dedicated Special Education Teacher to join a welcoming school district near Nutley, NJ. If youre passionate about creating inclusive, impactful educational experiences for students with special needs, this opportunity is for you! Join us to support and...

  • Special Education Teacher Position

    1 week ago

    Nutley, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years special education experience required.Soliant is seeking a dedicated Special Education Teacher to join a weling school district near Nutley, NJ. If youre passionate about creating inclusive, impactful educational experiences for students with special needs, this opportunity is for you! Join us to support and...

  • BCforward | Commercial Analyst | nutley, nj

    5 days ago

    nutley, United States BCforward Full time

    Description:As a Business Analyst, you will be responsible for analyzing business requirements in the commercial area (Pharma) specifically in data analytics space. These includes assessing the business model and its integration with technology, gathering, and synthesizing information. You will also be expected to collaborate with technical team, vendors and...

  • Commercial Analyst

    6 days ago

    Nutley, United States BCforward Full time

    Description:As a Business Analyst, you will be responsible for analyzing business requirements in the commercial area (Pharma) specifically in data analytics space. These includes assessing the business model and its integration with technology, gathering, and synthesizing information. You will also be expected to collaborate with technical team, vendors and...

  • Special Education Teacher Position

    1 month ago

    Nutley, United States ProCare Therapy Full time

    Job DescriptionJob DescriptionMinimum 1+ years special education experience required.We are currently seeking a highly motivated and dedicated Special Education Teacher to join our team in Bloomfield, NJ. The ideal candidate will have experience working with students with disabilities and be able to provide instruction and support to help them achieve their...

  • Business Analyst

    20 hours ago

    Nutley, United States Bucher & Christian Consulting, Inc. dba BCforward Full time

    Business AnalystBCforward is currently seeking a highly motivated Business Analyst Job for an opportunity Position Title: Business Analyst Location: Nutley, NJ Anticipated Start Date: November 25th Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6 - 12...

  • Expert Oral Surgeon Wanted for Nutley Practice

    4 weeks ago

    Nutley, New Jersey, United States Oral Surgery Partners Full time

    Oral Surgeon Opportunity at Hudson Oral SurgeryWe are seeking a skilled and compassionate oral surgeon to join our established team of OM surgeons in Nutley, New Jersey.Our state-of-the-art facility is equipped with the latest technology, and our team is committed to providing top-notch care in a comfortable and welcoming environment.We pride ourselves on...

  • Special Education Teacher Opportunity Available in New Jersey

    2 days ago

    Nutley, United States ProCare Therapy Full time

    Job DescriptionJob DescriptionMinimum 1+ years special education experience required.Are you ready for a fresh start in the new year? Were seeking a dedicated Special Education Teacher to join our team in New Jersey for the remainder of the 2024-2025 school year! This role is perfect for educators looking to make a difference, expand their network, and take...

  • Home Health RN

    2 months ago

    Nutley, United States LHC Group Full time

    We are looking for a Full-Time Registered Nurse/RN to join our passionate team at Patient Care in Nutley, NJ! At Patient Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all...