Shelter Support Specialist

3 weeks ago

Pontiac, Michigan, United States Labor Staffing Solutions Full time
Entech Staffing Solutions is seeking a dedicated and compassionate Shelter Support Specialist to join our Emergency Shelter Program team in Pontiac. This vital role ensures the safety, security, and well-being of residents while providing essential front desk support and maintaining a clean and welcoming environment. If you are passionate about making a difference in the lives of individuals experiencing homelessness and possess strong customer service and conflict resolution skills, we encourage you to apply.

Responsibilities:
  • Resident Safety & Security:
    • Monitor shelter grounds and utilize video surveillance to ensure the safety of residents.
    • Build rapport with residents staying in motels and onsite units.
    • Respond to resident requests, assist with conflict resolution, and manage crisis situations.
    • Conduct weekly inspections of onsite units and document findings.
  • Front Desk & Administrative Support:
    • Provide professional front desk support, including answering phones, greeting residents, visitors, and volunteers, and screening individuals entering the building.
    • Perform light clerical work, including photocopying and data entry.
    • Accurately and timely complete paperwork and data entry, including HMIS, Link2Feed, daily call logs, stats sheets, and client records.
    • Assist with coordinating resident move-ins and exits.
  • Direct Resident Support:
    • Assist with delivering meals and essential items to shelter residents (ability to lift 20+ lbs required).
    • Provide light on-site services, such as collecting paperwork and answering general questions, while maintaining resident privacy.
    • Assist with cleaning and preparing client living quarters for new residents.
  • Team Collaboration & Professional Development:
    • Participate in staff and team meetings.
    • Attend trainings and workshops to enhance professional development.
    • Carry out additional tasks assigned by the supervisor.
  • Crisis Management
    • Answer crisis calls from individuals in the community seeking emergency shelter.
    • Uphold and enforce program policies and procedures.
Requirements:
  • High School Diploma (minimum); Associate's Degree in mental health, social work, or hospitality preferred.
  • Professional or lived experience with homelessness.
  • Experience working with low-income individuals and families.
  • Knowledge of the social services landscape in Oakland County and surrounding areas (preferred).
  • Demonstrated ability to maintain strong professional and personal boundaries.
  • Proficiency with Microsoft Office Suite and Google Apps.
  • Strong organizational, communication, and conflict resolution skills.
  • Ability to work evenings, late nights, weekends, and some holidays.
  • Reliable transportation and a valid driver's license.
  • Excellent customer service skills.
  • A "can do"attitude and a team player.
Schedule:
  • Training: 9:00 AM - 5:00 PM (initial training period).
  • Regular Schedule: Tuesday - Friday, 3:00 PM - 11:00 PM; Saturday, 1:00 PM - 9:00 PM. Midnight shift also available.
Compensation:
  • $16.00 per hour.
Apply now

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