Information & Referral Specialist I
1 month ago
Employment Opportunity Information & Referral Specialist Job Description: VIA, Visually Impaired Advancement is seeking a part time Information & Referral Specialists to work approximately 22.5 hours per week. This position works in a remote capacity and is primarily responsible for answering calls, determining and addressing caller needs while collecting and documenting all required data. Under the direction of the Contact Center Services Operations Manager, the Information & Referral Specialist is expected to provide efficient, courteous and outstanding customer service to callers of the Contact Center. Applicants will be expected to maintain flexibility in scheduling to the extent practical to meet the needs of a 24-hour help center. Essential Functions: Answer and document all incoming calls in accordance with Contact Center procedure Manage call volume in a timely and efficient manner Assess caller needs to provide comprehensive information and make accurate referrals to appropriate agencies, programs and services Schedule appointments for agency programs and collect necessary caller information Complete follow ups and log calls in accordance with Contact Center procedure Uphold quality assurance goals Competencies: Proficient in the use of Microsoft Office Suite Demonstrate excellent internal and external customer service Effectively work with individuals of diverse backgrounds Comfortable communicating with individuals in crisis or experiencing high levels of stress Counsel individuals with an ability to balance agency policy while displaying sensitivity to clients/colleagues Adapt communication style depending on assigned duty Maintain confidentiality and professionalism in a fast-paced environment Demonstrate independent thinking and problem solving Demonstrate detail orientation in completion of duties Demonstrate patience, flexibility, and active listening Effectively communicate with colleagues, customers, vendors and/or outside agencies Achieve results independently and work well as part of a team Maintain a calm, sensitive demeanor in an actively changing work environment Qualifications: High School diploma or equivalent Two years of experience in customer service, Contact Center or human services Must be live in the one of the following states: New York, Pennsylvania, North Carolina, South Carolina Ability to provide documentation of legal blindness preferred but not required Regularly sit for a minimum of 2 hours at a time Regularly stand for a minimum of 2 hours at a time Regularly perform repetitive motion of the wrists, hands and/or fingers Compensation: $16.59 - $17.65 per hour VIA is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Any person with a disability needing special accommodations to the application process please call Human Resources.
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Contact Center Specialist I
4 months ago
Buffalo, United States Northwest Bank Full timeDescription Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's...
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Health Information Coder Specialist
6 days ago
Buffalo, New York, United States Catholic Health System Full timeWe are seeking a skilled Health Information Coder Specialist to join our team at the Catholic Health System. This is a full-time, flex position with an estimated salary of $65,000 - $80,000 per year.In this role, you will be responsible for coding primarily acute hospital inpatient, SNF, Rehab records for accurate reimbursement, research, and compliance with...
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Contact Center Specialist I
4 months ago
Buffalo, United States Northwest Bancorp, Inc. Full timeOur Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly Specialist, Customer Service, Technology, Banking, Information
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Buffalo, United States ConnectLife Full timeReferral Intake Coordinator- Healthcare Call Center Williamsville, NY Healthcare Customer Service Representatives are encouraged to apply! This is an in-office position located at our headquarters in Williamsville, NY. ConnectLife helps people help others. As a federally designated, not-for-profit organ procurement organization and community blood bank,...
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Contact Center Specialist I
5 months ago
Buffalo, United States Northwest LLC Full timeOur Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's Contact Center is...
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Contact Center Specialist I
5 months ago
Buffalo, United States Northwest LLC Full timeOur Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's Contact Center is...
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Intake Specialist
1 month ago
Buffalo, United States Child & Family Service Full timeThis is a newly created position, well suited for someone who enjoys interacting with and helping others. The Intake Specialist will serve as the first point of contact for all CRJ inquiries via phone or email. The Intake Specialist's primary focus i Specialist, Intake, Diversity, Healthcare, Program, Staff
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Contact Center Specialist
3 weeks ago
Buffalo, United States Northwest Bank Full timeDescriptionOur Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services.Northwest Bank‘s...
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Account Executive
2 months ago
Buffalo, United States Mainline Information Systems Full time***Candidates who reside within the continental United States will be considered***Position SummaryThe Account Executive will be responsible for the growth in profitability of an assigned sales territory - Buffalo, NY & the surrounding area. Responsible for prospecting, conducting effective sales presentations, closing and servicing clients in order to...
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Buffalo, New York, United States Diversified Labor Solutions Full timeAbout the RoleWe are seeking an exceptional Chief Information Technology Officer and Cybersecurity Specialist to join our team at Diversified Labor Solutions. This key leadership position is responsible for driving strategic technology initiatives, ensuring the security and integrity of our data, and overseeing the management of our IT infrastructure.Job...
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Nursing Care Specialist
6 days ago
Buffalo, New York, United States ECMC Full timeJob Summary:We are seeking a skilled Nursing Care Specialist to join our team at Erie County Medical Center Corporation. As a key member of our nursing staff, you will provide high-quality patient care and services in our long-term care facility.About the Job:The Nursing Care Specialist will be responsible for performing routine nursing services, including...
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Nursing Care Specialist
1 week ago
Buffalo, New York, United States ELDERWOOD AT WILLIAMSVILLE Full timeNursing Care Specialist OpportunityAt Elderwood at Williamsville, we offer a unique chance to work as a Nursing Care Specialist. This travel position requires you to provide skilled nursing care to our clients in the comfort of their own homes.This is an 8-week assignment with a guaranteed weekly pay of $1,071.0. You will be working 40 hours per week,...
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Contact Center Specialist
1 month ago
Buffalo, United States Northwest Bank Full timeDescription Thank you for your interest in employment at Northwest Bank! Submitting an application to this job posting allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants...
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Contact Center Specialist
2 days ago
Buffalo, United States Northwest Bank Full timeDescription Thank you for your interest in employment at Northwest Bank! Submitting an application to this job posting allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants...
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Coder Analyst Inpatient Health Information
1 week ago
Buffalo, United States Catholic Health System Full timeFacility: Administrative Regional Training Cntr Shift: Shift 1 Status: Full Time Flex FTE: 1.000000 Bargaining Unit: ACE Associates Exempt from Overtime: Exempt: No Work Schedule: Days Hours: 8:00-4:00 flex Summary: Codes primarily acute hospital inpatient, SNF, Rehab, for the purpose of accurate reimbursement, research and compliance with federal...
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Guest Experience Sales Specialist
1 month ago
Buffalo, United States Bob's Discount Furniture Full timeRetail Guest Experience SpecialistsFull-Time and Part-Time Career OpportunitiesOur Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional...
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Guest Experience Sales Specialist
4 weeks ago
Buffalo, United States Bob's Discount Furniture Full timeRetail Guest Experience SpecialistsFull-Time and Part-Time Career OpportunitiesOur Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional...
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Medical Lab Technician I
6 days ago
Buffalo, United States Innova Full timeA client of Innova Solutions is immediately hiring for a Medical Lab Technician I Position type: Full-time Contract, potential contract to hire Duration: 6+ months Location: Buffalo Minnesota 55313 United StatesPosition: Medical Lab Technician I Shift/Schedule: First Shift Mon-Friday As a Medical Lab Technician I , your responsibilities:Perform...
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Software Engineer I
1 month ago
Buffalo, United States CTG, Inc. Full timeCTG is seeking to fill a Software Engineer I opening for our client in Buffalo, NY. Location: Buffalo, NY Duration: 12 months Overview: The Software Engineer I will be responsible for designing, developing, and maintaining software applications to solve complex problems. This role involves evaluating client requirements, preparing application...
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Nursing Care Specialist
2 days ago
Buffalo, United States Horizon Village Full timeCompany OverviewHORIZON VILLAGE is a leading provider of residential treatment services, dedicated to delivering comprehensive care to individuals struggling with addiction and mental health issues.SalaryWe offer a competitive salary range of $37.80 - $42.00 per hour, with opportunities for career advancement and professional growth.Job DescriptionThis role...
