Technical Representative-QA

2 months ago

Akron, United States Tremco Full time

General Purpose of Job:

The QA Technical Service Rep is responsible for the timely delivery of services related to the quality assurance of Tremco's installed roofing systems within their respective region.

Duties/Responsibilities, Core knowledge:

  • Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.).
  • Estimate material and labor quantities for roof patch and repair.
  • Perform Job Site Inspections as they relate to quality assurance and/or adjustment work.
  • Perform detailed roof inspections to diagnose and troubleshoot issues and/or concerns.
  • Work with local WTI Field Representatives and/or Supervisors as required or necessary.
  • Provide accurate and timely documentation to ensure that all work is completed properly and that the customer is fully satisfied.
  • Conduct and foster professional and timely communication (via email, voicemail, or in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters.
  • Demonstrate working knowledge of all services provided.
  • Perform any other duty and/or project as required or assigned by the QA Assurance Group.

Skills, Qualifications, Experience, Special Physical Requirements:

  • High school diploma or GED
  • Prior supervisory skills and ability to manage people and tasks
  • Prior roofing experience, including patch and repair skills
  • Knowledge and ability to use basic tools associated with commercial roofing
  • Knowledge and experience in monitoring and maintaining Quality Control
  • Functional computer skills
  • Safety training and OSHA knowledge with a commitment to safety at all times
  • Understanding and ability to manage expenses
  • Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
  • Work independently, as well as in a team environment, to solve problems and delegate assignments
  • Excellent customer service skills and ability to build relationships
  • Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx. 100 lbs. over long distances
  • Capable of walking along rooftop edges (no fear of heights, good balance, etc.)
  • Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)
  • Ability to travel out of town, including overnight travel
  • Must have transportation and a valid driver's license
  • Ability to work weekends and/or holidays if needed
  • Ability to pass pre-employment drug test
  • Ability to read, write, and speak English

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