Parttime Insurance Verification Specialist RemoteAt Home Work

3 weeks ago

Waco, United States Globe Life Full time

Part-Time Call Center Representative

The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

Summary Job Description:

We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Call Center Representative you’ll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential – hourly wage plus bonus based on performance.

Primary duties & responsibilities:

  • Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
  • Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
  • Clearly explain the application process to potential customers
  • Accurately complete additional paperwork as needed
  • Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
  • Transfer calls to appropriate department as needed
  • Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)

Required Knowledge, Skills, & Abilities:

  • Excellent oral and written communication
  • Superior customer service skills required – friendly, efficient, good listener
  • Proficient use of the computer, keyboard functions and Microsoft Office
  • Ability to multi-task
  • Knowledge of medical terminology and spelling a plus
  • Ability to work under pressure
  • Excellent organization and time management skills
  • Must be detail-oriented
  • Have a desire to learn and grow within the Company

SCHEDULE: Tuesday - Friday 5PM - 9PM & Saturdays 8AM - Noon

Required Skills

Required Experience

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