BDC Agent

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top Business Development talent to help grow our business and keep up with the high demand. 

Who We Are

The BDC (Business Development Center) is an integral and ever-developing piece of the Findlay Honda community. This department is the heart of the dealership. We are the first stop for any guest inquiring with Findlay Honda and we have a direct impact on their first impression as well as every aspect of their initial experiences. We control the flow of sales, service, and general guest services and we keep our clients happy, engaged, and informed, at all times.

The Team

With an emphasis on unity and a focus on growing the performance of Findlay Honda in every aspect, this team is meant to be creative and flexible. Although the day to day may seem routine to some, looking at the big picture and utilizing our individual skills and abilities to constantly improve is at our core. We will conduct ourselves professionally and humanly and we will never lose sight of our principal focus: serving the guest. As a member of this team, you will find yourself in an environment that allows for open discussion, personal growth, and a harmony of work and life.

The Job

As an agent of the BDC you will be responsible for an array of tasks ranging from appointment setting and upselling service to conflict resolution and troubleshooting. You will complete a daily blend of outgoing phone calls, emails, and text messages matched with incoming inquires that you will organize and track from opening to closing. Your income will be set but there will be unlimited earning potential rewarded for high productivity. Your key focus is to drive business to Findlay Honda in a clear and inviting manner. You will not sell the experience; you will invite the guest to be a part of it

Benefits:

• Paid Training
• Generous incentive and bonus programs
• Paid Vacations
• Medical
• Dental and Vision insurance
• 401K
• Optional yoga ball chair

Responsibilities:

• Assist with internet business development lead management
• Expect to utilize CRM daily and log incoming traffic
• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management
• Assist customers in appropriate vehicle selection – be the product expert & sounding board
• Direct customers to product information resources, including those available on the internet

Qualifications:

• A glorified self-starter.
• Flexible, comfortable with change, and open to new ideas.
• Someone who is conscious of personal goals and always striving to improve themselves.
• Interested in people’s stories and empathetic to them.
• Organized, creative, and confident in their abilities.
• Proficient in Microsoft Word, Excel, Google Docs, E-Mail and Text.
• Fluent in English, both in writing and speaking.
• Bilingual is a plus, but not a necessity.