Customer Care Specialist

1 month ago


Harrisburg, United States DiamondBack Covers Full time
Customer Care Specialist

Harrisburg, PA

About You:

Our customers need reliable products for their next adventures and you're driven to help them do just that. You solve problems with the customer in mind and are dedicated to exceeding their expectations. You're not knocked off balance by the unexpected. When times get tough, you can be counted on to hold things together. You have composure and you're cool under pressure.

About the Job:

Customer Care Specialists are professionals that our products' end users can rely on to answer inquiries about all things DiamondBack. The DiamondBack Customer Care team offers consumers a custom-tailored experience via telephone, email, and live chat. Specialists answer questions about the best DiamondBack for specific adventures, how to accessorize a DiamondBack, and how to fix product performance problems. This position works to understand the needs of the customer and communicates effectively to ensure complete satisfaction.

Reports To:

Chief Sales and Marketing Officer

Principle Duties:
  • Customer Service
    • Respond to customer inquiries about orders, products, or services promptly and politely and determine the best action to ensure their satisfaction
    • Provide thorough and timely follow up to customers when problems cannot be solved during the initial correspondence
    • Troubleshoot and solve product performance problems with customers
    • Keep records of customer interactions and transactions
  • Customer Orders
    • Process customer orders, maintain customers' accounts, implement changes to existing accounts, and file documents
  • Customer Materials
    • Continually improve content and scope of resources for customer needs through the website, printed materials and boilerplate responses
    Required Skills, Knowledge, Education, and Training:
    • High School Diploma; Associate's Degree preferred
    • 2+ years of Customer Service experience
    • Proven experience working in a fast-paced, high-volume environment
    • Excellent organizational, interpersonal, and communication skills
    • Strong attention to detail with a high level of accuracy
    • Proficient with basic computer skills with ability to learn new programs
    • Attentive and empathetic listening skills
    • Ability to analyze and assess customer needs, present solutions, and add value through delivery of products and services
    • Able to write clearly and succinctly in a variety of settings and styles
    Perks at DiamondBack:
    • Competitive benefit offerings (Medical, Dental, Eye, Life, Short Term Disability)
    • Profit-Sharing
    • Matched 401K Contributions
    • Education reimbursement program up to $5250 annually
    • Employee Cover Program: Every employee is eligible for a DiamondBack Cover
    • Employee Pricing on products
    • Friends and Family Discounts
    • Smoothie Bar and Healthy snacks provided daily
    • Days of Service: Opportunity to make an impact in the community with 3 paid days off for volunteering annually
    • DiamondBack Gives Back: Employee directed giving to the community up to $2000 annually
    • Casual Workplace: An easygoing environment with standing/adjustable desks


  • Harrisburg, United States DiamondBack Covers Full time

    Customer Care SpecialistHarrisburg, PA About You: Our customers need reliable products for their next adventures and youre driven to help them do just that. You solve problems with the customer in mind and are dedicated to exceeding their expectations. Youre not knocked off balance by the unexpected. When times get tough, you can be counted on to hold...


  • Harrisburg, United States DiamondBack Covers Full time

    Customer Care SpecialistHarrisburg, PA About You: Our customers need reliable products for their next adventures and you're driven to help them do just that. You solve problems with the customer in mind and are dedicated to exceeding their expectations. You're not knocked off balance by the unexpected. When times get tough, you can be counted on to hold...


  • Harrisburg, United States D&H Full time

    **Customer Trade Management Specialist** **This is a remote/hybrid role that can be based in either Harrisburg, PA or Tampa, FL.** Join a 100+ Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the...


  • Harrisburg, Pennsylvania, United States MSC Industrial Supply Full time

    Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and...


  • Harrisburg, Pennsylvania, United States MSC Industrial Supply Full time

    BUILD A BETTER CAREER WITH MSCServing customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and...


  • Harrisburg, United States HB Home Service Team Full time

    Job Summary: HB Home Services is seeking a passionate Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our home service team, ensuring that every customer receives outstanding service from the very beginning. All members of this team will have a strong commitment to creating a...


  • Harrisburg, United States Monro Auto Service and Tire Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service...


  • Harrisburg, United States CJ Pony Parts Full time

    ** This position does require in office work in our Harrisburg Office full time for 90 days and then a hybrid option is available based on performance** Available Schedules - Full Time - 8:30a - 5:00p The Customer Care Representative will interact with internal and external customers by providing product and service information in a timely and friendly...


  • Harrisburg, United States Capital BlueCross Full time

    Position Description: At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and its why our employees consistently vote us one of the Best Places to Work in PA. The Electronic Enrollment Specialist acts as an advisor, consultant, liaison, and problem-solver for on-line and...


  • Harrisburg, United States A.C.Coy Company Full time

    Overview: This position is a long term contract opportunity with the State of PA. These are hybrid positions with on-site attendance required in downtown Harrisburg 2-3 days/week. Responsibilities: Proficient or capable of becoming proficient in use and knowledge of the following software, systems, and resources: SRM applications; DGS websites; core software...


  • Harrisburg, United States D and H Distributing Co Full time

    SUMMARY With a primary focus of growing vendor sales with new and existing customers, the Sales Specialist serves as an extension of the vendor or technology category and is responsible for educating, enabling and selling of new and different technical products, programs, and/or services. Maintaining sound knowledge of diverse industry trends and...


  • Harrisburg, United States MSC Industrial Supply Full time

    Build a better career with MSC. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch to find out why you should work at MSC and...


  • Harrisburg, United States D and H Distributing Co Full time

    SUMMARY With a primary focus of growing vendor sales with new and existing customers, the Sales Specialist serves as an extension of the vendor or technology category and is responsible for educating and enabling the sale of new and different technical products, programs, and/or services. Maintaining sound knowledge of diverse industry trends and...


  • Harrisburg, United States MSC Industrial Direct Full time

    Build a better career with MSC. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and...


  • Harrisburg, United States Option Care Health Full time

    **Extraordinary Careers. Endless Possibilities.** **With the nation’s largest home infusion provider, there is no limit to the growth of your career.** Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work...

  • Automation Specialist

    4 weeks ago


    Harrisburg, United States Schaedler Yesco Distribution Full time

    **Schaedler Yesco Distribution, a proudly family and employee-owned, local electrical distributor is now hiring for an Automation Specialist! For 100 years we have been the leader in electrical distribution in Pennsylvania, with additional branches located in Ohio and New York! Our customer-first approach and best-in-class culture have made us one of the...


  • Harrisburg, United States Corporation Service Company Full time

    Job DescriptionAre you passionate about delivering exceptional service? Us too.Customer Service RepresentativeHarrisburg, PA (Onsite)Monday - Friday, 9am- 6pm If you have big ambitions, you'll fit in perfectly at CSC. A leading business, legal, tax, and digital brand services company, we provide knowledge-based solutions to a wide range of clients, including...


  • Harrisburg, United States Corporation Service Company Full time

    Job DescriptionAre you passionate about delivering exceptional service? Us too.Customer Service RepresentativeHarrisburg, PA (Onsite)Monday - Friday, 9am- 6pm If you have big ambitions, you'll fit in perfectly at CSC. A leading business, legal, tax, and digital brand services company, we provide knowledge-based solutions to a wide range of clients, including...

  • Client Specialist

    1 month ago


    Harrisburg, United States The Talbots Inc Full time

    Job Number: 21237 Position Title: Client Specialist External Description: What We Offer: * Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. * Incentive Opportunities * Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you...


  • Harrisburg, United States University of Pittsburgh Medical Center Full time

    Maintain patient care as the central focus of clinical design projects. Influence staff acceptance of recommended practice changes by articulating their contribution to clinical improvements. Collaborate with stakeholders (administrative, medical sta Improvement Specialist, Media, Specialist, Improvement, Patient Care, Healthcare, Business Services,...