Systems Analyst

Systems Analysts are responsible for the definition, refinement, design, testing, and implementation of highly technical requirements based on the business / functional requirements communicated by the Product Owner. System Analysts are also responsible for the preparation and publication of technical documentation (e.g., release notes) that support the continuous delivery of software. Systems Analysts are experts in identifying and analyzing defects within their products, and work with various members of a delivery team to ensure the deliverables produced align with the guidelines and standards defined by architects.

System Analysts are responsible for: understanding the requirements of users; understanding requirements for team/domain specific systems; developing specifications representing both user interface and data interface requirements; interfacing with the supplier on technical and non-technical issues, providing input into designs; and assisting with the configuration of team/domain specific applications. The work will include interfacing with our Suppliers, Business Stakeholders, IT Infrastructure, and Development teams to ensure the requirements met and new applications, services, software are properly represented and deployed into production. Generate ad hoc reports for end-users using system tools, database, queries, and scripts. Work closely with business groups and management to provide information to drive system data and usage decisions. Additional items include the design, testing, deployment, and maintenance of our supported business applications and services.

*This position will be filled onsite in Issaquah, WA or Dallas, TX.

Job Duties/Essential Functions

• Defines highly technical requirements aligned to functional requirements defined within user stories.

• Performs systems and data analysis on applications/products to understand functional design requirements, and performance accuracy and efficiency.

• Collaborates with technical and non-technical teams to define, design, test, and implement specific functional requirements of the system, as specified by the Product Owner and technology stakeholders (e.g., Systems Architects, Full Stack Engineers).

• Develops, implements, and tests detailed system design requirements in applications (including updating 3rd party applications, team sites and collaborative tools) based on the acceptance criteria outlined within user stories.

• Identifies, designs, and implements configurations in applications as defined by business requirements.

• Designs, develops, tests, and deploys software solutions complying with standards, guidelines, and best practices.

• Works with application teams to develop manual / automated test plans to validate the functionality implemented throughout the development lifecycle.

• Develops requirement traceability matrices to confirm the delivery of functional and non-functional requirements within a given product/application.

• Identifies and communicates improvement opportunities (functional and non-functional) to improve product quality and performance based on the input provided by technology team members (e.g., Systems Administrators, Product Owners, Full Stack Developers).

• Defines detailed technical requirement documentation aligned to the blueprints and technical designs prepared by System Architects.

• Supports the root cause analysis and remediation process to resolve defects and/or issues reported by product/application teams and stakeholders.

• Translates highly technical specifications into clear non-technical requirements that can be understood by product owners and other business stakeholders.

• Supports the implementation of best practices for scalability, supportability, ease of maintenance, and system performance.

• Prepares release notes outlining the functional and technical changes introduced by application teams within a given release.

• Collaborates with product team members to ensure technical requirements implemented by application teams adhere to the guidelines and standards defined by architects.

• Supports the definition of test data requirements.

• Analyzes data quality metrics to proactively ensure the health of our business partners.

• Conducts root cause analysis; presents findings and proposes solution improvements.

• Collaborates with cross functional teams to resolve technical and support issues.

• Identifies problems, analyses, and recommends service improvement plans with the possible solutions obtained for technical teams and business partners.

• Identifies and interprets trends and patterns in datasets and reports to improve our processes and support.

• Ensures proper monitoring is implemented and supports assigned area.

• Manages release cycles with vendors.

• Develops and maintains training and support documentation for GHS support and end-users.

• Supports Knowledge Base articles for internal and external users for aid in troubleshooting, training, and other areas as defined.

• Runs Agile work streams within Costco, GHS, and its suppliers.

• Partners with the User Experience team to build new features.

• Provides 2nd and 3rd level support with supplier and Costco incident management applications.

• Maintains ownership of supplier relationships.

• Resolves problems (both reactive and proactive) throughout the information system lifecycle, including classification, prioritization, and initiation of action, documentation of root causes, and implementation of remedies to prevent future incidents.

• Regular and reliable workplace attendance at your assigned location.

Ability to operate vehicles, equipment or machinery

• Computer, phone, printer, copier, fax

Non-Essential Functions

• Assists in other areas of the department as necessary.

• Assists in other areas of the company as necessary.

Ability to operate vehicles, equipment or machinery

• Same as Essential Functions

Experience, Skills, Education & Licenses/Certifications
Required:

• Demonstrated ability to effectively improve processes and provide solutions.

• Excellent written and verbal communication skills, including excellent customer service skills. Ability to present complex ideas and designs to a variety of technical or non-technical stakeholders and all levels of management.

• Demonstrates management of suppliers.

• Demonstrates strong organizational qualities; meticulous and detail oriented.

• Positive attitude with good interpersonal skills, a team player; able to work cooperatively with others, sharing ideas and collaborating to obtain team goals.

• Ability to adjust positively to change in direction or assignments; ability to work in a fast paced and dynamic team environment.

• Demonstrated logical and structured approach to time management and task prioritization, while effectively teaching and mentoring other members of the team.

• Able to work well under stress and handle crisis situations professionally while engaging all levels of the Costco organization.

• Good problem solving, analytical, and troubleshooting skills.

• Proven ability to manage priorities and timelines.

• Extremely responsive with a strong sense of urgency.

• Responsible, conscientious, self-motivated, and able to work with limited supervision.

• Scheduling flexibility to meet the needs of the business, including evenings, weekends, and 24x7 on-call responsibilities on a rotational basis as needed.
Recommended:

• Proficient at analyzing data across disparate systems.

• Understanding of Pharmacy and Pharmacy Applications.

• Knowledge of HIPAA regulations for transactions, security, and confidentiality.

• Functional knowledge of Costco mobile and web site.

• Knowledge of Smartsheets is useful.

• Knowledge of Mail Order and Specialty Operations is beneficial.

• Basic Knowledge of SQL Databases.

• Proficient at Spreadsheet documentation.

• Successful internal candidates will have spent one year or more on their current team.

Other Conditions

• Management will review the Job Analysis for this position prior to a job offer.

Required Documents

• Cover Letter

• Resume

• Last two performance reviews

• Attendance records for current year (Do not include absences covered by paid sick/personal time,

FMLA or other protected absences.)

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