System Administrator

1 month ago

Richmond, United States Crescens Full time
Title: System Administrator
Location: Hybrid
Duration: 12+ Months(extendable)
Type: Contract
Note:Local Richmond, VA candidates.
This is a hybrid position, will require days on site.

RESPONSIBILITIES:
  • Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.
  • Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.
  • Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements.
  • Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
  • Provide management with recommendations for systems and process improvements
  • Troubleshoot software and hardware problems and enhances the level of direct services to field staff
  • Install, maintain, and assist in testing and upgrading of new and existing hardware and software
  • Create job aids for internal VDOT staff to enhance the use of technical resources to support complex software.
  • Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.
REQUIRED EXPERIENCE& SKILLS:
  • Strong customer service skills with a Customer First attitude.
  • Extensive skills and experience in desktop products including but not limited toWindows 10/11,SharePoint, and MS Office 365.
  • Ability to utilize troubleshooting tools and skills in managing and administeringdesktops, laptops, and wireless devices.
  • Excellent research and investigative skills.
  • Extensive knowledge and experience in Active Directory, remote support tools,networking.
  • Working understanding of software license management and compliance bestpractices.
  • Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
  • Ability to communicate effectively orally and in writing with individuals and groups.
  • Experience with Power Platform, PowerShell, SQL strongly preferred.
  • System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.
SKILLED SKILLS:
  • Strong Customer Service skills with a Customer First attitude
  • Experience in working with request/incident tracking and
    reporting tools.
  • Extensive skills and experience with Windows environments
    (Server/Enterprise OS), Microsoft Products (Office Suite, Visio,
    Project, etc.).
  • Proven track record of completing technical solutions, enhancements, and projects.
  • Experience in root cause analysis, remote support tools, and networking fundamentals. Technical writing a plus.
  • System administration of Ivanti Endpoint Manager or a similar
    client management solution (MECM, PDQ, Flexera, ManageEngine, etc.).
  • Working knowledge of the Power Platform (PowerBI/PowerAutomate),
    Powershell, SQL, strongly preferred.(Highly Desired)
  • Knowledge of security vulnerability tracking, remediation, risk-based
    escalation, CVEs, etc.(Highly Desired)

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