Software Support Analyst Intern
2 weeks ago
The Software Support Analyst Intern position is a part of the Customer Care and Technical Services team, the first point of contact between the customer and the software vendor. They are responsible for capturing customer-reported issues and determining the best action for an accurate and timely resolution. They will also assist the Support Analyst in working directly with the customer to gather necessary information for any questions, issues, defects, or enhancements received. The Software Support Analyst Intern will learn FacilityForce's suite of products. A technical background is required to navigate both the customer-facing front end of the applications and the back-end administrator side.
Job Description:
Duties and responsibilities include:
- Assist the Customer Care and Technical Services team with managing the Customer Portal and Incident Ticket queue.
- Provide infrastructure support for troubleshooting customer issues.
- Create and maintain documentation.
- Assist with managing reports and processes in the hosting environment (including AWS).
- Support the IT team in maintaining hardware, software, and other systems
- Assist with troubleshooting issues and provide technical support
- Organize and maintain IT resources
- Assist with review/update for customer security assessments.
- Computer Science, Information Technology, or Management Information Systems major
- Minimum GPA of 3.0
- Strong verbal and written communication
- Excellent analytical and problem-solving skills
- Ability to work well in teams
- Strong work ethic and attention to detail
Worker Type:
Student (Fixed Term) (Trainee)
Number of Openings Available:
1
-
Software Support Analyst
2 weeks ago
Kansas City, United States Velocity Staff Full timeOverview Velocity Staff, Inc. is working with a dynamic company to add, on a permanent basis, a Software Support Analyst. This Kansas City, MO based onsite role will work directly with the Director of Infrastructure and will be executing projects within their ERP system that make operations run more efficiently. This role will also liaise between the company...
-
Software Support Analyst
3 weeks ago
Kansas City, United States Velocity Staff Full timeOverview Velocity Staff, Inc. is working with a dynamic company to add, on a permanent basis, a Software Support Analyst. This Kansas City, MO based onsite role will work directly with the Director of Infrastructure and will be executing projects within their ERP system that make operations run more efficiently. This role will also liaise between the...
-
Junior Quality Assurance Analyst Intern
3 weeks ago
Texas City, United States AssetWorks Full timeJob Summary: As a Junior Quality Assurance Analyst, you'll be responsible for developing, executing, and analyzing formal performance test plans to assist our development team with ensuring the delivery of quality software applications. This testing spans over the full suite of products offered by AssetWorks and utilizes multiple testing applications. The...
-
Intern - Business Analyst
6 days ago
Salt Lake City, United States BIOMERIEUX, INC. Full timeDescription Position Summary: Business Analyst Interns partner with software teams to research, plan, test, and maintain critical solutions for various software applications. This will require you to provide high quality customer service to internal parties and develop strong relationships with partners inside the business. You will support technical teams...
-
Senior Business Analyst
2 weeks ago
Texas City, United States Iris Software Full timeLocation: Irving TX (Hybrid)Long term contractKey Skills: Operational Risk Management, Fraud Detection, Risk Assessment, Risk Mitigation, Compliance Management, Risk Monitoring, Incident Management, Key Risk Indicators (KRIs), Loss Events, Risk Reporting, Control Framework, Process Controls, Business Continuity Planning, Risk Governance, Risk Modeling, Risk...
-
Technical Analyst 1-Support
3 weeks ago
Kansas City, United States Oracle Full timeAs a Technical Solution Analyst I on the Application Management Services (AMS) team, you provide functional and technical expertise to our clients with Cerner Millennium software. Much of your time will be spent troubleshooting service requests, rete Technical Analyst, Support, Technical, Analyst, Technology
-
Tech Support Analyst
6 days ago
Sioux City, Iowa, United States Summit Orthopedics Full timePersonal Growth. Expansion. Teamwork. Innovation. Be a part of a truly patient-first environment and an organization that cares about their employees.The Technical Support Analyst will provide front-line primary technical support to end users on technical issues and problems relating to hardware, software and peripherals. The analyst will install, diagnose,...
-
IT Analyst/ Asset Analyst
2 weeks ago
Culver City, United States Park Computer Systems, Inc Full timeThe job s most important functions and responsibilities and percentage of time. Manage the lifecycle of software assets, including procurement, deployment, usage tracking, and retirement. Conduct regular audits and assessments of software licenses and usage to ensure compliance with licensing agreements and optimize software spend. Analyze software usage...
-
Business Systems Analyst
5 days ago
Texas City, United States Genius Road, LLC Full timeBusiness Systems Analyst Contract Length: 6 months - contract to hire Location: Remote position in Texas (**Must currently reside in Texas) *Must be a US Citizen or permanent resident for consideration. No sponsorship can be provided for this role. Our client, a highly regarded Texas State agency is looking for a strong Business Systems Analyst...
-
Service Desk Analyst
7 days ago
Texas City, United States SWBC Full timeSWBC is seeking a talented individual to provide internal and external support to SWBC employees, contractors, and customers for problem resolution and technical assistance with issues related to computer systems, hardware, and software; effectively respond to calls and inquiries within our ticketing system (ServiceNow); performs first-level diagnosis and...
-
Senior Financial Analyst
2 weeks ago
Jersey City, United States Talent Software Services Full timeAre you an experienced Data Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Data Analyst to work at their company in Jersey City, NJ. Position Summary: As a Senior MES Client-X MBR Modeler you will play a critical role in the design, implementation, and maintenance of our MBR...
-
IT Operations Support Analyst
1 week ago
Oklahoma City, United States ADDP Full timeIT Operations Support Analyst - Bay Cove Human Services - Boston, MA Schedule: Monday - Friday. Overtime and weekend work as necessary. On-call emergency response system. Salary: TBD Responsibilities: Provides technical support in person, over the phone at the Help Desk, and remotely by solving technical problems, maintaining systems and enhancing services...
-
Associate Application Analyst
7 days ago
Valley City, United States Atos SE Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Associate Application Analyst - EPIC Software Publication Date: May 15, 2024 Ref. No: 498221 Location: North Dakota, ND, US, 99999 Valley City, ND, US, 58072 LA CROSSE, WISCONSIN, US, 54601 Pierre, SD, US, 57501 Eden Prairie, MN, US, 55344 Vermillion, SD, US, 57069...
-
Customer Success Support Analyst
2 weeks ago
Ohio City, United States Sharetec Full timeJob Type Full-time Description Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely...
-
Customer Success Support Analyst
1 week ago
Ohio City, United States Sharetec Full timeJob Type Full-time Description Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely...
-
Supplier Support Analyst
5 days ago
Texas City, United States eTeam Full timeDepartment: Procurement / Supply Chain Location : Fort Worth, TX 13500 13500 Heritage Pkwy, Fort Worth, Texas- 76177 Is Remote?: Yes Job Description: Review supplier onboarding documentation and perform input into Deltek Costpoint vendor master for new suppliers and for changes to existing suppliers Manage Supplier Documents in Supplier Management System...
-
Software Developer
18 hours ago
Texas City, United States MSIT Full timeResponsibilities Designing developing testing and maintaining software for real-time data acquisition and measurement systems. Creating internal applications to facilitate analysis and product development. Writing comprehensive documentation for both engineering and support staff. Collaborating with cross-functional teams including Electrical...
-
IT Analyst
2 weeks ago
Culver City, United States Park Computer Systems, Inc Full timeHello, My name is Pavan and I am a Talent Acquisition Specialist at Park Computer Systems, Inc., a Technology Consulting and Staffing company. After reviewing your resume, I believe that you may be a good fit for a job opening with one of our clients. The highlights of the position are: Job Title: IT Analyst/ Asset Analyst Location: Culver City, CA...
-
Support Analyst
3 weeks ago
Kansas City, United States Oracle Full timeJoin us in making a significant impact within the Oracle Health Support organization! As a valued member of our Support team, you'll play a crucial role in assisting patients with resolving issues related to their patient portals, utilizing both phon Support Analyst, Support, Analyst, Technology, Patient
-
Data Analyst Intern
2 months ago
Jersey City, United States My Job Tank Full timeJob DescriptionJob DescriptionThe hiring company is one of the world's largest construction and real estate conglomerate. Currently, they are looking for a Data Analyst intern to join the IT department in in headquarter office. The nature of the position is to assist with ERP implementation and support the IT department with financial data analysis.This...