![Doubletree LIC](https://media.trabajo.org/img/noimg.jpg)
Guest Service Agent DoubleTree Long Island City
4 weeks ago
Guest Service Agent
Pay Rate: $18-20/hr
DoubleTree by Hilton Long Island City
38-15 9th Street
Long Island City NY 11101
SUMMARY:
To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality.
RESPONSIBILITIES:
- Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
- Check guests in and out efficiently and in a friendly manner.
- Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management.
- Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
- Take reservation requests efficiently.
- Answer switchboard in accordance with standards of proper telephone etiquette.
- Block rooms and handle special requests.
- Monitor room availability.
- Handle safe deposits by guests per established procedures.
- Keep lobby, back office and desk area clean and presentable.
- Have a thorough knowledge of emergency and security procedures.
- Offer and properly handle requests for wake-up calls.
- Know how to clean guest rooms to standards.
- Open and close shift; make cash drops.
- Ensure all credit cards, cash, and change fund are balanced throughout each shift.
- Inform management of any guest or systems related complaints or problems.
- Communicate with incoming staff and management by logging pertinent information in the pass on log.
- Keep maintenance informed of all maintenance needs.
- Pass on guest lost and found inquiries to management or supervisors.
- Assist in marketing effort by completing Company Tracking nightly.
- Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
- Practice safety standards at all times.
- Be able to move luggage or packages weighing up to 40 lbs.
- Each associate will be required to follow the rules as found in the M&R Employee Handbook
- Perform other duties as assigned by management, of which employee is capable of performing
Pay Rate: $18-20/hr
DoubleTree by Hilton Long Island City
38-15 9th Street
Long Island City NY 11101
-
Long Island City, United States Doubletree LIC Full time**Front Office Manager** **Pay Rate: $65,000/year** **_ DoubleTree by Hilton Long Island City_** **_ 38-15 9th Street_** **_ Long Island City NY 11101_** **SUMMARY**: Front Office Manager's primary purpose is to ensure the front desk's smooth operation. To be responsible for directing, coordinating, and monitoring the overall Front Office operations as...
-
Long Island City, United States Doubletree LIC Full time**Front Office Manager** **Pay Rate: $65,000/year** **_ DoubleTree by Hilton Long Island City_** **_ 38-15 9th Street_** **_ Long Island City NY 11101_** **SUMMARY**: Front Office Manager's primary purpose is to ensure the front desk's smooth operation. To be responsible for directing, coordinating, and monitoring the overall Front Office operations as...
-
Long Island City, United States Doubletree LIC Full time**Front Office Supervisor** **Pay Rate: $23/hr** **_ DoubleTree by Hilton Long Island City_** **_ 38-15 9th Street_** **_ Long Island City NY 11101_** **SUMMARY**: To assist guests efficiently, courteously and professionally in Guest Service related functions. To maintain high standards of service, and hospitality. To perform assigned tasks such as...
-
Director of Housekeeping
2 weeks ago
Long Island City, United States Doubletree LIC Full time**Director of Housekeeping** **Pay Rate: $70,000-$75,000/year** **_ DoubleTree by Hilton Long Island City_** **_ 38-15 9th Street_** **_ Long Island City NY 11101_** **SUMMARY**: Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through...
-
Hotel Maintenance Technician- Doubletree Long
2 weeks ago
Long Island City, United States Doubletree LIC Full time**Line Engineer** **Pay Rate: $19-21/hr** - DoubleTree by Hilton Long Island City_ - 38-15 9th Street_ - Long Island City NY 11101_ **SUMMARY**: Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel under the direction of Engineering Management. Continually work towards and support the improvement of...
-
Director of Housekeeping- Doubletree Long Island
4 weeks ago
Long Island City, United States M&R Hotel Management Full time**Director of Housekeeping** **Pay Rate: $70,000-$75,000/year** - **DoubleTree by Hilton Long Island City **_ - **38-15 9th Street **_ - **Long Island City NY 11101**_ **SUMMARY**: Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through...
-
Long Island City, United States M&R Hotel Management Full time**Director of Housekeeping** **Pay Rate: $70,000-$75,000/year** - **DoubleTree by Hilton Long Island City **_ - **38-15 9th Street **_ - **Long Island City NY 11101**_ **SUMMARY**: Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through...
-
Hotel Maintenance Technician- Doubletree Long
4 weeks ago
Long Island City, United States M&R Hotel Management Full time**Line Engineer** **Pay Rate: $19-21/hr** - DoubleTree by Hilton Long Island City _ - 38-15 9th Street _ - Long Island City NY 11101_ **SUMMARY**: Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel under the direction of Engineering Management. Continually work towards and support the improvement...
-
Front Desk Agent
2 weeks ago
Long Island City, United States Wingate By Wyndham Long Island City Full timeOverview: We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and...
-
Front Desk Agent/night Auditor
4 weeks ago
Long Island City, United States Wingate By Wyndham Long Island City Full timeOverview: **Responsibilities**: - Greet guests in a friendly and professional manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain accurate records - Perform night audit duties, including reconciling accounts and preparing reports -...
-
Overnight Guest Service Agent-Night Audit
4 weeks ago
Jekyll Island, United States The Westin Jekyll Island Full timeJob DescriptionJob DescriptionAre you a night owl who thrives in the nighttime vibes? We're looking for a Full Time Overnight Guest Service Agent-Night Audit to join our team at The Westin Jekyll Island! As the moon rises, your passion for customer service will shine as you assist guests during their late-night check-ins and ensure everything runs...
-
Overnight Guest Service Agent-Night Audit
3 weeks ago
Jekyll Island, United States The Westin Jekyll Island Full timeJob DescriptionJob DescriptionAre you a night owl who thrives in the nighttime vibes? We're looking for a Full Time Overnight Guest Service Agent-Night Audit to join our team at The Westin Jekyll Island! As the moon rises, your passion for customer service will shine as you assist guests during their late-night check-ins and ensure everything runs...
-
Residential Concierge Associate
2 weeks ago
Long Island City, United States Allied Universal® Full timeResidential Concierge Associate - Long Island City, Queens **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our...
-
Hotel Guest Services Agent
2 months ago
Garden City, United States The Garden City Hotel Full timeThe Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests we have a portfolio of elegant facilities, such as Mynd Spa and Salon, and Arrangement...
-
Guest Service Agent
2 weeks ago
Long Island City, United States Hilton Garden Inn Full timeCity, State: Long Island City, New York Hourly Rate of Pay: $21.00 per hour The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Operate the front desk according to standard operating...
-
Night Auditor
3 weeks ago
Long Island City, United States aloft Long Island City Full time**Purpose for the Position**:The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division...
-
Customer Service Representative- Mnyl
3 weeks ago
Long Island City, United States Mitchell's NY - Long Island City Full timeAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect opportunity for you! We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in the logistics industry. As a key...
-
Branch Manager
2 months ago
Long Island City, United States New Castle Building Products Full timeJob DetailsJob LocationLong Island City - Long Island City, NYAre you a team player, with a strong social orientation? We are looking for someone who can thrive in a fast paced, multi-tasking environment involving lots of relationships.New Castle Building Products (NCBP) is a full-service distributor based in White Plains, NY. NCBP operates with seven core...
-
Branch Manager
3 weeks ago
Long Island City, United States New Castle Building Products Full timeJob DetailsJob LocationLong Island City - Long Island City, NYAre you a team player, with a strong social orientation? We are looking for someone who can thrive in a fast paced, multi-tasking environment involving lots of relationships.New Castle Building Products (NCBP) is a full-service distributor based in White Plains, NY. NCBP operates with seven core...
-
Service Estimator
3 weeks ago
Long Island City, United States Trane Technologies Full timeAt Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we...