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Spa Administrator/Sales
4 months ago
Job Type: Full-Time/Part-Time
About the Company: The Better Skin Spa is a luxury spa that o ers a range of treatments to help clients look and feel their best. We aim to provide exceptional service and a relaxing atmosphere to ensure our clients have an unforgettable experience.
About the Role: We are currently seeking a highly organized and motivated individual to join our team as a Spa Administrator/Sales. The ideal candidate will exemplify excellent communication skills, strong background in customer service, and the ability to manage operations at the spa. The successful candidate will be responsible for managing the day-to-day operations of the spa, ensuring a smooth and e cient work ow, managing sta schedules, and maintaining a high level of customer satisfaction.
Responsibilities
Greeting clients and providing exceptional customer service
Answering phone calls and responding to emails
Providing accurate information about our services and products
Managing day-to-day operations, coordinating sta schedules of the spa
Maintaining a clean and organized front desk and other areas
Maintaining inventory and ordering supplies as needed
Maintaining accurate records of client information and purchases
Managing vendor relationships and negotiating contracts
Training and supervising sta , creating educational documents
Creating and implementing marketing and promotional campaigns
Upsell packages and rebook clients
Requirements:
Excellent communication and interpersonal skills
Exhibit strong sales abilities
Thorough attention to detail, organizational skills, and punctuality
Ability to work independently and a team player
Must have a passion for staying updated on the latest trends
Ability to work exible hours, including evenings and weekends
Pro cient in Microsoft O ce Suite and computer skills
Experience with spa software system, Vagaro, is a plus
Qualifications:
At least 2 years of experience in a customer service and/or hospitality role required
1-3 years of experience in an administrative or managerial role preferred Experience in the spa, health/wellness industry preferred
Associate's degree in Business Administration, Hospitality Management or related eld preferred Bi-lingual skills are preferred, Russian and Ukrainian languages are a plus
If you are a self-starter with a positive attitude who is looking for a challenging and rewarding career in a customer- focused environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this position. We thank all applicants for their interest, however only those selected for an interview will be contacted.