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Senior Insurance Data Analyst

1 month ago

Cincinnati, United States AAA Mid Atlantic Full time

The Senior Data Analyst will support our Insurance Sales, Service, and Operations teams. This individual will utilize data analytics, analysis, & reporting to provide key stakeholders with the information needed to make strategic business decisions and develop unique solutions to enhance our Agency's growth. A primary focus for this role will be supporting our Insurance Sales Center workforce management and telephony operations by building reports, analyzing data, and making recommendations to the business.

The primary duties of the Senior Insurance Analyst, Digital Transformation are to:

  • Establish data analytics processes, roles, quality criteria, and performance metrics to support Agency leadership in achieving performance objectives.

  • Identify, develop, and implement scalable data strategy, self-service tools, and workflow automation.

  • Analyze and report data associated with sales, service and operational effectiveness, member retention, and project/product performance.

  • Identify and evaluate the business value of new and existing data sources and uncover significant trends that will affect the organization in optimizing business decisions.

  • Ensure the quality and accuracy of data results and analytic methods through the establishment of testing and validation procedures and best practices.

  • Prioritize, scope, and recommend enterprise integrations and key performance indicators (KPIs) for projects across multiple business lines.

  • Participate in project plans, timelines, and deliverables, and manage Agency resources.

  • Advocate for data analytics practices and technology to senior stakeholders.

  • Select and implement (or oversee implementation) all data analytics tools and frameworks.

  • Execute quality controls and testing for ensuring project deliverables meet user expectations.

  • Working with Enterprise counterparts to assure the Agency complies with the data governance framework.

To the qualified candidate, we offer:

  • The starting base compensation for this position is $53,341 to $105,965 annually. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

  • Annual Bonus eligibility

  • 8 Paid Company Holidays

  • Nearly 4 weeks of Paid Time Off

  • 401(k) plan with company match up to 7%

  • Medical, Dental, Vision & Prescription Coverage

  • Tuition reimbursement

  • Complimentary AAA Membership

  • FREE Life Insurance

Minimum Qualifications

  • Bachelor's degree (BS/BA) or equivalent in Insurance, Business Administration, or related field, with at least 4 years’ experience in an analytics or technical project management environment, or the equivalent combination of education and work experience.

  • Proficient in analytics tools such as SQL, Excel, R, Tableau or PowerBI, Python, Adobe, or Google Analytics.

  • Proficiency with call center data analytics and analysis (speech, text, cross-channel, predictive, and performance).

  • Conduct in-depth analyses of data to identify trends, patterns, and relationships, and summarize findings clearly and concisely for both technical and non-technical audiences.

  • Exceptional analytical, communication, critical thinking, and problem-solving capabilities

  • Work with project teams to understand the business objectives of each project and ensure that data analytics is used to its fullest potential to achieve these goals

  • Develop detailed reports and presentations to communicate results of data analysis to key stakeholders, providing recommendations for further action based on findings

    AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

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