Heavy Equipment Parts Sales Representative

3 weeks ago

West Memphis, United States 1 Resource Group Full time

1 Resource Group is currently seeking a dedicated and detail-oriented individual to fill the position of Customer Service with experience in heavy equipment parts. As a Customer Service - Parts representative, you will be responsible for providing excellent customer service and support for our parts department.

    • Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
    • Acts as a liaison between client and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
    • Quotes service in the field and works with all customer relations.
    • As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
    • Incumbent managers and reports to customer details of their comprehensive preventative maintenance plan.
    • Incumbent is to provide a detailed call report to the Manager weekly to discuss customer concerns and demands in the field.
    • Communicates twice daily with the direct parts representatives passing on any information or parts orders.
    • Incumbent will make constant recommendations and suggestions for merchandising programs also the benefits of preventative or full maintenance agreements.
    • Maintains and submits accurate and timely vehicle expense reports and personal expenses.
    • Job Requirements:
      • High school education or GED equivalent.
      • Must have valid driver's license and good driving records to be insurable by corporate insurance carrier.
      • Basic knowledge of computer.
      • Travel out of town two to three times per week.
      • Experience in sales would be a plus although not required.
      • Knowledge of Parts System would be a plus.
      • Excellent communication skills.
      • Possess tact and diplomacy in order to deal with customer base and peers.
Requirements

The ideal candidate for this position will have:
    • High school education or GED equivalent.
    • Must have valid driver's license and good driving records to be insurable by corporate insurance carrier.
    • Basic knowledge of computer.
    • Travel out of town two to three times per week.
    • Experience in sales would be a plus although not required.
    • Knowledge of Parts System would be a plus.
    • Excellent communication skills.
    • Possess tact and diplomacy in order to deal with customer base and peers.

Benefits

Medical, Dental, Vision, 401k, paid time off

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