IT Specialist
3 weeks ago
Job Summary - a concise overview of the job
This position is responsible for implementing, managing, improving, and troubleshooting business technology and operations technology systems for the site. The role includes providing direct support to users across the organization, with the set up of hardware and software, diagnosing connectivity or data access problems, and performing system and software updates.
This role requires extensive familiarity with IT processes and procedures, effective communication, departmental enhancement, and user support. Senior IT specialists balance enterprise-wide support and enhancement with direct assistance for IT departments and users.
Scope of Authority - span of control (work unit, site, department, division, etc.), monetary value of budget/spend authority (capital, operating, etc.), P&L responsibility, etc.
Site wide business technology and operations technology systems (i.e., VOIP phones, printers, laptops, desktops, AV systems, control system interconnectivity, firewall, routing, etc.)
Key Accountabilities - key outcomes/deliverables, the major responsibilities, and % of time
Accountability
Responsibilities
% of Time
Daily
Operations
- Support day-to-day operations of business technology systems
- Educating coworkers about network security and best practices for computer usage.
- Installing new software and hardware components
- Computer and domain account setup and management
- Performing system updates
Events
- Performing disaster recovery operations when required.
- Troubleshooting, diagnosing, and resolving hardware, software, and other system problems.
- Replacing faulty hardware components when required.
- Conferring with users about solving existing system problems.
Process Improvement
- Participating in IT projects as required.
- Providing network solutions to improve/upgrade corporate enterprise and site environments.
- Creating and updating Corporate and local policies and procedures for network operations and management.
Compliance
- Ensure change control process is used for all IT system and application modifications.
Safety
- Partner with SHE to establish, maintain and support a safe work environment
Total
100%
Qualifications
Education & Experience
Minimal acceptable level of education, work experience and certifications required for the job
- 5+ years of experience in IT Support operations
- B.S. Computer Science preferred
- CompTIA A+ preferred
Proficiency in a body of information required for the job
e.g., knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.
- FDA regulations, GMP Preferred
- Computer System Validation preferred
Abilities
Often referred to as “competencies”, leadership attributes, skills, abilities, or behaviors that may be enterprise, functional or job specific e.g., coaching, negotiation, calibration, technical writing etc.
- Extensive knowledge of information technologies and systems
- Ability to coordinate at multiple levels and provide great customer service
- Provide exceptional customer service while managing all procedures related to the identification, prioritization, and resolution of end-user technical issues
- Maintain software upgrades, troubleshoot and repair of Microsoft Windows platform computers and third-party applications
- Ability to install, configure, support, and troubleshoot business application hardware and software
- Strong analytical and problem-solving skills
- Ability to manage multiple assignments and meet deadlines
- Effective attention to detail and a high degree of accuracy
Physical & mental requirements e.g., lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.
- Sit and work at a computer > 2 hours
- Some work (less than 5%) requires moving and lifting of heavy computer equipment
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
